Pineapple Network Status

Dec 5, 2024

Resolved - A break in Third-Party fibre connecting this site was discovered. Fibre break has been repaired and services have been restored.
Dec 5, 13:22 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 13:00 AEDT

Update - No faults were found on-site. This issue has been escalated to Vocus for investigation into the loss of fibre connectivity to the site.
Dec 5, 11:09 AEDT

Update - A DGtek field technician has been dispatched to further investigate this issue.
Dec 5, 08:07 AEDT

Update - Network engineers have been unable to contact the building manager regarding the loss of connection to the building. Further attempts will be made tomorrow.
Dec 4, 22:03 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 4, 19:17 AEDT

Dec 4, 2024

Dec 3, 2024

No incidents reported.

Dec 2, 2024

22 Dorcas Street, Southbank

Resolved - A power issue within the building cased a loss of connection for several edge devices. Power restored and services have returned to normal.
Dec 2, 10:35 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 10:27 AEDT

Identified - The Building Manager has advised a power issue within the building is causing a loss of power to several edge devices. An electrician is currently working to restore power.
Dec 1, 09:41 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 1, 09:32 AEDT

616 St Kilda Road, Melbourne

Completed - The scheduled maintenance has been completed.
Dec 2, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Nov 27, 14:05 AEDT

Dec 1, 2024

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

51 Gordon Street, Footscray

Postmortem - Read details
Nov 25, 12:56 AEDT

Resolved - This incident has been resolved.
Nov 25, 12:55 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 25, 11:58 AEDT

Nov 24, 2024

No incidents reported.

Nov 23, 2024

70 Carl St, Woolloongabba

Resolved - This incident has been resolved.
Nov 23, 09:35 AEDT

Investigating - We are currently investigating this issue.
Nov 22, 12:20 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 10:36 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 22, 10:03 AEDT

Nov 22, 2024

Nov 21, 2024

390 St Kilda Road, Melbourne

Completed - The scheduled maintenance has been completed.
Nov 21, 22:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 19:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Nov 12, 15:34 AEDT