Identified - Engineers has identified the cause of the outage at 118 Russell Street as a power outage experienced by one of our third-party backhaul providers at their site. Our teams are in close communication with them, and we are working diligently to resolve this. Further updates will be shared here."
Jun 15, 2025 - 12:45 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 15, 2025 - 12:10 AEST
Completed -
The scheduled maintenance has been completed.
Jun 12, 18:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 16:00 AEST
Scheduled -
DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Jun 11, 14:12 AEST
Resolved -
This incident has been resolved.
Jun 12, 15:27 AEST
Monitoring -
The outage was due to third party builders. The services are up and under monitoring.
Jun 12, 14:27 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 12, 13:33 AEST
Resolved -
This incident has been resolved.
Jun 11, 09:42 AEST
Investigating -
We are currently investigating this issue.
Jun 10, 18:34 AEST
Monitoring -
The circuit breaker tripped and has been reset. We are monitoring the results.
Jun 10, 16:43 AEST
Update -
A technician has been dispatched to the site to investigate whether a circuit breaker has tripped.
Jun 10, 16:28 AEST
Update -
We are continuing to investigate this issue.
Jun 10, 16:22 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 10, 16:22 AEST
Resolved -
This incident has been resolved.
Jun 10, 13:23 AEST
Update -
The Technician has been deployed on site to fix the issue.
Jun 10, 13:04 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 10, 10:36 AEST
Completed -
The scheduled maintenance has been completed.
Jun 8, 04:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 AEST
Scheduled -
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
3 Greeves Street, St Kilda 5 Greeves Street, St Kilda 7 Greeves Street, St Kilda 21 Inkerman Street, St Kilda 33 Inkerman Street, St Kilda 8 Blanche Street, St Kilda
Service disruptions may be experienced during this window.
May 27, 16:22 AEST
Completed -
The scheduled maintenance has been completed.
Jun 6, 17:48 AEST
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 6, 16:53 AEST
Update -
The scheduled maintenance is still in progress, and the duration has been extended. Thank you for your patience.
Jun 6, 12:32 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 10:00 AEST
Scheduled -
DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Jun 5, 13:57 AEST
Resolved -
The third party has attended the site and resolved the equipment issue. Services are now operating normally. Thank you for your patience.
Jun 6, 16:21 AEST
Identified -
The outage is due to a third-party backhaul failure. Their team is actively working to resolve the issue. We will share further updates as they become available.
Jun 6, 14:03 AEST
Update -
We are continuing to investigate this issue.
Jun 6, 11:36 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 6, 11:35 AEST
Completed -
The scheduled maintenance has been completed.
Jun 5, 12:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 AEST
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Jun 2, 14:10 AEST
Resolved -
A faulty POE injector cause a loss of power to network devices. POE injector replaced, and services are back online.
Jun 3, 15:36 AEST
Update -
A faulty POE injector cause a loss of power to network devices. POE injector replaced, and services are back online.
Jun 3, 15:35 AEST
Update -
DGtek field technicians have been dispatched to investigate this incident further.
Jun 3, 12:21 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 3, 09:29 AEST
Resolved -
This incident has been resolved.
Jun 3, 13:27 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 30, 10:43 AEST
Identified -
Network engineers are continuing to implement a permanent fix for this incident. Further updates to be provided.
May 29, 21:53 AEST
Monitoring -
A fix has been implemented, and customers are advised to power off their router for 10 minutes before reconnecting.
May 29, 13:23 AEST
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.