All Systems Operational

Scheduled Maintenance

VoIP Services Mar 21, 2025 22:00 - Mar 22, 2025 02:00 AEDT

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Mar 18, 2025 - 09:20 AEDT

1 Freshwater Place, Southbank Mar 24, 2025 18:00-21:00 AEDT

DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Mar 17, 2025 - 11:14 AEDT

161 Parramatta Road, Alburn Mar 25, 2025 00:00-06:00 AEDT

Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Alburn.

Service disruptions may be experienced during this window.
Posted on Feb 06, 2025 - 10:00 AEDT

VoIP Services Apr 26, 2025 07:00-21:00 AEST

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Mar 12, 2025 - 09:10 AEDT
Mar 21, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Mar 21, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:00 AEDT
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which may impact customer connections.

35 Malcolm Street, South Yarra
9 Yarra Street, South Yarra
50 Claremont Street, South Yarra
23-35 Malcolm Street, South Yarra
42 Ralston Street, South Yarra
7 Yarra Street, South Yarra
18 Yarra Street, South Yarra

Service disruptions may be experienced during this window.
Mar 20, 13:21 AEDT
Mar 20, 2025
18 Mt Alexander Road, Travancore
Resolved - This maintenance has been completed.
Mar 20, 16:46 AEDT
Identified - DGtek have been advised that electrical maintenance is underway in the building which is affecting customer connections.
Mar 20, 16:17 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 20, 16:17 AEDT
Mar 19, 2025
18 Yarra Street, South Yarra
Resolved - Electrical maintenance has been completed.
Mar 19, 14:48 AEDT
Identified - DGtek have been advised that electrical maintenance is underway within the building which is affecting services. Further updates will be provided as they come to us.
Mar 19, 12:55 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 19, 12:54 AEDT
Mar 18, 2025
Multiple Sites
Resolved - Maintenance has been completed.
Mar 18, 15:59 AEDT
Identified - DGtek have have been advised that electrical testing is underway which may affect customer connections. Further updates to be provided.
Mar 18, 12:25 AEDT
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

5 Flockhart Street, Abbotsford
11 Flockhart Street, Abbotsford
8 Grosvenor Street, Abbotsford

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 18, 12:25 AEDT
Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Mar 13, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

8 Waterview Walk, Docklands
12 Waterview Walk, Docklands
18 Waterview Walk, Docklands
100 Harbour Esplanade, Docklands
757 Bourke Street, Docklands

Service disruptions may be experienced during this window.
Mar 7, 14:31 AEDT
157 A'Beckett Street, Melbourne
Completed - The scheduled maintenance has been completed.
Mar 13, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 06:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 7, 16:39 AEDT
Mar 12, 2025

No incidents reported.

Mar 11, 2025
480 St Kilda Road, Melbourne
Resolved - A power issue at site caused a loss of connection. Power has been restored, and services are back online.
Mar 11, 13:39 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 11, 12:35 AEDT
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Mar 8, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Mar 5, 09:10 AEDT
Mar 7, 2025
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