All Systems Operational
Scheduled Maintenance
Multiple Sites Oct 12, 2024 09:00-17:00 AEDT
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.

29-37 Genoa Street, Moorabbin
120 Chesterville Road, Mentone
424 Warrigal Road, Heatherton
15 Corporate Drive, Heatherton
81 Warrigal Road, Mentone
7 Balcombe Road, Mentone
35 Childers Street, Mentone
15 Balcombe Road, Mentone
158 Chesterville Road, Cheltenham
150-156 Chesterville Road, Cheltenham
215 Chesterville Road, Moorabbin
47 Capella Crescent, Moorabbin
156 Cochranes Road, Moorabbin
136 Cochranes Road, Moorabbin
105 Cochranes Road, Moorabbin

Service disruptions may be experienced during this window.
Oct 10, 2024 - 12:11 AEDT
570 Lygon Street, Carlton North Oct 17, 2024 12:00-15:00 AEDT
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Oct 10, 2024 - 14:42 AEDT
22 Wellington Road, Box Hill Oct 18, 2024 11:00-17:00 AEDT
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Oct 10, 2024 - 10:35 AEDT
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
70 Carl St, Woolloongabba
Resolved - This outage was caused by wireless radio interference due to the inclement weather in QLD.
Oct 10, 12:51 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 10, 12:25 AEDT
9 Lawson Street, Southport
Resolved - This incident has been resolved.
Oct 10, 11:15 AEDT
Update - The Building Manager has advised that an Electrician is on site resolving the power issue. Further updates to be provided as they come to us.
Oct 10, 10:34 AEDT
Identified - The building manager has advised that power has been shut down to some levels due to water ingress. This has caused a loss of connection to network equipment. Further updates to be provided as they come to us.
Oct 9, 18:35 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 9, 16:45 AEDT
Oct 9, 2024
3-5 St Kilda Road, St Kilda
Completed - The scheduled maintenance has been completed.
Oct 9, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 AEDT
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 3-5 St Kilda Road, St Kilda.

Service disruptions may be experienced during this window.
Sep 23, 09:45 AEST
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024
Multiple Sites
Completed - The scheduled maintenance has been completed.
Sep 28, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

29-37 Genoa Street, Moorabbin
215 Chesterville Road, Moorabbin
47 Capella Crescent, Moorabbin
156 Cochranes Road, Moorabbin
136 Cochranes Road, Moorabbin
105 Cochranes Road, Moorabbin
120 Chesterville Road, Mentone
158 Chesterville Road, Cheltenham
150-156 Chesterville Road, Cheltenham
81 Warrigal Road, Mentone
7 Balcombe Road, Mentone
35 Childers Street, Mentone
15 Balcombe Road, Mentone
424 Warrigal Road, Heatherton
15 Corporate Drive, Heatherton

Service disruptions may be experienced during this window.
Sep 16, 09:55 AEST
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