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All Systems Operational
Scheduled Maintenance
Multiple Sites Jan 19, 2026 23:00 - Jan 20, 2026 01:00 AEDT
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
340 Russell Street
336 Russell Street
68 La Trobe Street
Service disruptions may be experienced during this window.
Posted on Jan 12, 2026 - 17:47 AEDT
Sites Affected:
340 Russell Street
336 Russell Street
68 La Trobe Street
Service disruptions may be experienced during this window.
Posted on Jan 12, 2026 - 17:47 AEDT
Past Incidents
Jan 16, 2026
No incidents reported today.
Jan 15, 2026
No incidents reported.
Jan 14, 2026
No incidents reported.
Jan 13, 2026
Resolved -
This incident has been resolved.
Jan 13, 14:13 AEDT
Jan 13, 14:13 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 13, 12:18 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 13, 12:18 AEDT
Jan 12, 2026
No incidents reported.
Jan 11, 2026
No incidents reported.
Jan 10, 2026
No incidents reported.
Jan 9, 2026
No incidents reported.
Jan 8, 2026
Completed -
The scheduled maintenance has been completed.
Jan 8, 11:30 AEDT
Jan 8, 11:30 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 14:00 AEDT
Jan 7, 14:00 AEDT
Scheduled -
Network engineers will be performing emergency maintenance on the network infrastructure in the listed suburbs, which may temporarily affect customer connections in DGtek-connected buildings.
Affected suburbs:
Melbourne 3000
Melbourne 3004
West Melbourne 3003
Southbank 3006
Docklands 3008
Footscray 3011
North Melbourne 3051
Carlton 3053
Carlton North 3053
Brunswick 3056
Fitzroy 3065
Abbotsford 3067
Cremorne 3121
Camberwell 3124
Box Hill 3128
South Yarra 3141
Glen Iris 3146
St Kilda 3182
Elwood 3184
Ripponlea 3185
Brighton 3186
Moorabbin 3189
Cheltenham 3192
Mentone 3194
Heatherton 3202
South Melbourne 3205
Albert Park 3206
Port Melbourne 3207
Service disruptions may be experienced during this window.
Jan 5, 10:07 AEDT
Affected suburbs:
Melbourne 3000
Melbourne 3004
West Melbourne 3003
Southbank 3006
Docklands 3008
Footscray 3011
North Melbourne 3051
Carlton 3053
Carlton North 3053
Brunswick 3056
Fitzroy 3065
Abbotsford 3067
Cremorne 3121
Camberwell 3124
Box Hill 3128
South Yarra 3141
Glen Iris 3146
St Kilda 3182
Elwood 3184
Ripponlea 3185
Brighton 3186
Moorabbin 3189
Cheltenham 3192
Mentone 3194
Heatherton 3202
South Melbourne 3205
Albert Park 3206
Port Melbourne 3207
Service disruptions may be experienced during this window.
Jan 5, 10:07 AEDT
Completed -
The Scheduled Maintenance has been completed.
Jan 8, 10:07 AEDT
Jan 8, 10:07 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 05:00 AEDT
Jan 8, 05:00 AEDT
Scheduled -
Network engineers will be performing emergency maintenance on the network infrastructure in the listed suburbs, which will temporarily affect customer connections in DGtek-connected buildings.
Affected suburbs:
Melbourne 3000
Southbank 3006
Docklands 3008
South Melbourne 3205
Service disruptions will be experienced during this window.
Jan 5, 09:50 AEDT
Affected suburbs:
Melbourne 3000
Southbank 3006
Docklands 3008
South Melbourne 3205
Service disruptions will be experienced during this window.
Jan 5, 09:50 AEDT
Jan 7, 2026
Resolved -
This is recovered and stable now. As per building manager there was a City Power outage.
Jan 7, 18:18 AEDT
Jan 7, 18:18 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 7, 17:26 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 7, 17:26 AEDT
Resolved -
This is recovered and stable now. As per building manager there was a City Power outage.
Jan 7, 17:57 AEDT
Jan 7, 17:57 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 7, 17:29 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 7, 17:29 AEDT
Resolved -
This incident has been resolved. All services are back online.
Jan 7, 10:37 AEDT
Jan 7, 10:37 AEDT
Monitoring -
A fix has been implemented by the field Engineer and the services are back online. Monitoring the results.
Jan 7, 09:58 AEDT
Jan 7, 09:58 AEDT
Update -
DGTek Engineer has reached site and further investigating the issue. Further updates will be given as soon as they are available.
Jan 7, 09:50 AEDT
Jan 7, 09:50 AEDT
Update -
Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Jan 7, 09:15 AEDT
Jan 7, 09:15 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 7, 00:03 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 7, 00:03 AEDT
Jan 6, 2026
No incidents reported.
Jan 5, 2026
No incidents reported.
Jan 4, 2026
No incidents reported.
Jan 3, 2026
No incidents reported.
Jan 2, 2026
No incidents reported.