Resolved -
This incident has been resolved.
Sep 28, 13:49 AEST
Monitoring -
DGtek fibre repairs have been completed, and services are now returning. Monitoring period in progress.
Sep 28, 12:18 AEST
Update -
Field engineers were unable to finish the repairs to the damaged fibre, and will continue tomorrow Thursday 28/09. Current ETR 12:00pm
Sep 27, 21:31 AEST
Update -
Field engineers are continuing to work on the repair of the damaged fibre. Further updates will be provided as they come to us,
Sep 27, 19:01 AEST
Identified -
Damage to DGtek fibre has been identified, and field technicians are working to re-run the damaged portion. Further updates to be provided as they come to us.
Sep 27, 16:35 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 27, 14:17 AEST