All Systems Operational
Scheduled Maintenance
566 St Kilda Road, Melbourne Feb 26, 2024 16:00-17:00 AEDT
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Feb 23, 2024 - 09:44 AEDT
608 St Kilda Road, Melbourne Feb 27, 2024 17:00-18:00 AEDT
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Feb 23, 2024 - 09:17 AEDT
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 15:54 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 10:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Feb 20, 10:04 AEDT
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 10:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Feb 15, 13:28 AEDT
Postmortem - Read details
Feb 21, 10:24 AEDT
Resolved - This incident has been resolved.
Feb 21, 10:23 AEDT
Update - DGtek field engineers have been dispatched to further investigate this incident. Further updates to be provided as they come to us.
Feb 21, 09:04 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Feb 21, 08:15 AEDT
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 15:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Feb 12, 10:42 AEDT
Postmortem - Read details
Feb 15, 08:37 AEDT
Resolved - This incident has been resolved.
Feb 15, 08:37 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Feb 15, 08:16 AEDT
Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 16:40 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 16:00 AEDT
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Feb 13, 12:48 AEDT
Postmortem - Read details
Feb 14, 15:00 AEDT
Resolved - This incident has been resolved.
Feb 14, 15:00 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 14:59 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Feb 14, 14:35 AEDT
Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.