Pineapple Network Status

All Systems Operational

Scheduled Maintenance

Watergate Apartments, Docklands Dec 5, 2023 09:00-16:00 AEDT

DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Nov 29, 2023 - 09:21 AEDT

Past Incidents

Dec 2, 2023

No incidents reported today.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

Watergate Apartments

Completed - The scheduled maintenance has been completed.
Nov 29, 20:10 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 12:10 AEDT

Scheduled - The building manager has advised that electrical works are currently in progress at this location.

Service disruptions may be experienced during as the electrical works continue.
Nov 29, 12:03 AEDT

3-5 St Kilda Road, St Kilda

Completed - The scheduled maintenance has been completed.
Nov 29, 16:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 AEDT

Scheduled - CitiPower, the electrical distributor in St Kilda, is planning a potential power outage in the area while they carry out some works.

Service disruptions may experienced during this time.
Nov 28, 16:40 AEDT

Nov 28, 2023

No incidents reported.

Nov 27, 2023

454 St Kilda Road, Melbourne

Resolved - Faulty UPS has been bypassed, and services have been restored.
Nov 27, 11:17 AEDT

Identified - A faulty UPS has caused a loss of power to network equipment at site. DGtek field technicians are currently working to bypass the UPS to restore services until it can be replaced.
Nov 27, 10:15 AEDT

Update - DGtek field technicians are currently on-site investigating this fault.
Nov 27, 09:16 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 27, 08:36 AEDT

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

22 Kavanagh Street, Southbank

Resolved - Damaged switch has been replaced, and services have been restored.
Nov 21, 11:01 AEDT

Identified - A DGtek switch supplying services to several floors has been damaged by water ingress into the riser. DGtek field technicians are currently working to replace the damaged equipment.
Nov 21, 10:07 AEDT

Update - Field technicians are currently on site investigating the fault. Further updates to be provided as they come to us.
Nov 21, 08:45 AEDT

Investigating - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Nov 20, 20:24 AEDT

Nov 20, 2023

Multiple Sites

Completed - The scheduled maintenance has been completed.
Nov 20, 19:01 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

87 Brighton Rd, Elwood
83-89 Brighton Road, Elwood

Service disruptions may be experienced during this window.
Nov 16, 14:33 AEDT

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.