All Systems Operational
Scheduled Maintenance
7 Riverside Quay, Southbank Apr 23, 2024 09:00-17:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Apr 19, 2024 - 17:40 AEST
Multiple Sites Apr 24, 2024 00:00-04:00 AEST
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

122 River Esplanade Docklands
128 Lorimer Street Docklands
221 Sturt Street Southbank
118 River Esplanade Docklands
13 Point Park Crescent Docklands
1 Point Park Crescent Docklands
5 Point Park Crescent Docklands
120 River Esplanade Docklands
116 River Esplanade Docklands
108 River Esplanade Docklands
100 Lorimer Street Docklands
112 River Esplanade Docklands

Service disruptions may be experienced during this window.

Posted on Apr 19, 2024 - 17:38 AEST
7 Riverside Quay, Southbank Apr 24, 2024 09:00-17:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Apr 19, 2024 - 17:41 AEST
7 Riverside Quay, Southbank Apr 25, 2024 09:00-17:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Apr 19, 2024 - 17:41 AEST
Multiple Sites Apr 26, 2024 09:00-15:00 AEST
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

269-283 City Road, Southbank
99 Whiteman Street, Southbank
83 Whiteman Street, Southbank
79 Whiteman Street, Southbank
63 Whiteman Street, Southbank
241 City Road, Southbank
109 Clarendon Street, Southbank


Service disruptions may be experienced during this window.

Posted on Apr 22, 2024 - 14:01 AEST
7 Riverside Quay, Southbank Apr 26, 2024 09:00-17:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Apr 19, 2024 - 17:42 AEST
Multiple Sites Apr 26, 2024 14:00-16:00 AEST
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

70 Lorimer Street/66-68 River Esplanade, Docklands
66 Lorimer Street, Docklands
60 Lorimer Street, Docklands

Service disruptions may be experienced during this window.

Posted on Apr 22, 2024 - 14:42 AEST
Multiple Sites May 1, 2024 23:55 - May 2, 2024 04:55 AEST
Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:
10 Moorabool Street / 47 Brougham Street, Geelong
110 Brougham Street, Geelong
120 Brougham Street, Geelong
2-4 Yarra Street, Geelong

Service disruptions may be experienced during this window.

Posted on Apr 16, 2024 - 14:41 AEST
Past Incidents
Apr 23, 2024

No incidents reported today.

Apr 22, 2024
Completed - The scheduled maintenance has been completed.
Apr 22, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Apr 19, 17:40 AEST
Resolved - This incident has been resolved.
Apr 22, 16:48 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 13:20 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Apr 22, 13:04 AEST
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 10:46 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Apr 17, 14:23 AEST
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

826-846 Lorimer Street, Port Melbourne
68 Clarke Street, Southbank
33 Chessell Street, South Melbourne

Service disruptions may be experienced during this window.

Apr 15, 12:01 AEST
Apr 16, 2024
Resolved - This incident has been resolved.
Apr 16, 17:06 AEST
Update - The building manager has advised that an electrician has been scheduled to investigate the loss of power.
Apr 16, 11:52 AEST
Identified - A power issue in the building has resulted in a loss of power to network equipment. Network engineers are working with the building manager to restore power.
Apr 16, 11:06 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Apr 16, 10:57 AEST
Completed - The scheduled maintenance has been completed.
Apr 16, 11:39 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Apr 10, 16:05 AEST
Apr 15, 2024
Resolved - Faulty Third Party edge device replaced. Services restored.
Apr 15, 17:00 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 16:19 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Apr 15, 12:54 AEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Resolved - This incident has been resolved.
Apr 10, 09:22 AEST
Investigating - DGtek Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Apr 10, 09:17 AEST
Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 13:32 AEST
Investigating - DGtek Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Contractors are working at site which has brought down or equipment. Current ETA for their work to be complete is 30-40 minutes.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Apr 9, 12:26 AEST