Pineapple Network Status

Mar 30, 2023

Unresolved incident: 50 Claremont Street, South Yarra.

Mar 29, 2023

Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 AEDT

Update - This maintenance has been extended to 6PM.
Mar 29, 13:53 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 09:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 22, 09:12 AEDT

Mar 28, 2023

18 Yarra Street, South Yarra

Completed - The scheduled maintenance has been completed.
Mar 28, 12:05 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 23, 15:11 AEDT

Mar 27, 2023

38 Mt Alexander Road, Travancore

Completed - The scheduled maintenance has been completed.
Mar 27, 16:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 21, 14:20 AEDT

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

18 Mt Alexander Road, Travancore

Completed - The scheduled maintenance has been completed.
Mar 24, 15:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 20, 16:13 AEDT

Mar 23, 2023

7 Yarra Street, South Yarra

Resolved - This incident has been resolved.
Mar 23, 14:35 AEDT

Monitoring - A power issue in the building has been resolved and services have been restored. We will continue to monitor services to ensure they remain online.
Mar 23, 12:04 AEDT

Investigating - Engineers have observed network alarms at 7 Yarra Street, South Yarra. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 23, 11:24 AEDT

Mar 22, 2023

68 Mt Alexander Road, Travencore

Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 17, 09:09 AEDT

70 Mt Alexander Rd, Travancore

Completed - The scheduled maintenance has been completed.
Mar 22, 15:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 20, 16:09 AEDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

568 Collins Street, Melbourne

Completed - The scheduled maintenance has been completed.
Mar 20, 11:11 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 16, 14:14 AEDT

Mar 19, 2023

22 Kavanagh Street,Southbank

Resolved - This incident has been resolved.
Mar 19, 11:39 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 09:16 AEDT

Investigating - Engineers have observed network alarms at 22 Kavanagh Street,Southbank. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 19, 08:33 AEDT

Mar 18, 2023

QLD

Resolved - This incident has been resolved.
Mar 18, 21:44 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 17:26 AEDT

Identified - Further issues have been detected caused by a damaged section of fibre. Vocus technicians are currently repairing the damaged section and service disruptions may be experienced.
Mar 18, 16:30 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 13:09 AEDT

Update - Data Centre technicians have traced the fault back to our infrastructure carrier Vocus. A fault has already been raised with Vocus network engineers and they are currently working to restore services in QLD. Further updates to be provided as they come to us.
Mar 18, 12:47 AEDT

Update - Data Centre techs have arrived on site and have begun investigating the issue. Further updates to be provided as they come to us.
Mar 18, 11:20 AEDT

Identified - This issue has been identified as originating in the NextDC B1 Data Centre in Brisbane. Data Centre field technicians have been dispatched and will arrive on-site in 45 minutes. Further updates will be provided as they come to us.
Mar 18, 10:35 AEDT

Investigating - Engineers have observed network alarms in QLD. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 18, 09:10 AEDT

Mar 17, 2023

620 Collins Street, Melbourne

Completed - The scheduled maintenance has been completed.
Mar 17, 12:40 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 14, 16:40 AEDT

Mar 16, 2023

35 Malcolm Street, South Yarra

Completed - The scheduled maintenance has been completed.
Mar 16, 14:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:00 AEDT

Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.
Mar 14, 12:50 AEDT

550 Lygon Street, Carlton

Resolved - This incident has been resolved.
Mar 16, 12:37 AEDT

Investigating - Engineers have observed network alarms at 550 Lygon Street, Carlton. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 16, 11:23 AEDT