All Systems Operational
Scheduled Maintenance
88 Kavanagh Street, Southbank Feb 6, 2023 10:00-16:00 AEDT
Engineers will be performing a hardware upgrade to our network infrastructure at 88 Kavanagh Street, Southbank which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Posted on Feb 03, 2023 - 14:42 AEDT
QLD Feb 7, 2023 01:00-07:00 AEDT
Engineers will be performing a software upgrade to our network infrastructure in QLD which will impact customer connections.

The timing of this work has been scheduled to try and have the least impact to services as possible, as we realise that the services are used by residential customers who would typically require uninterrupted access during evenings

Posted on Jan 17, 2023 - 16:27 AEDT
3-5 St Kilda Road, St Kilda Feb 7, 2023 10:00-18:00 AEDT
Engineers will be performing a hardware upgrade to our network infrastructure at 3-5 St Kilda Road, St Kilda which will impact customer connections.

This is part 3 of a 4 stage upgrade taking place,

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider greater capacity in the building for new connections.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Posted on Jan 31, 2023 - 15:32 AEDT
173 City Road, Southbank VIC Feb 8, 2023 09:00-15:00 AEDT
Engineers will be performing a hardware upgrade to our network infrastructure at 173 City Road, Southbank VIC which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Posted on Feb 03, 2023 - 09:16 AEDT
3-5 St Kilda Road, St Kilda Feb 9, 2023 10:00-18:00 AEDT
Engineers will be performing a hardware upgrade to our network infrastructure at 3-5 St Kilda Road, St Kilda which will impact customer connections.

This is part 4 of a 4 stage upgrade taking place.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider greater capacity in the building for new connections.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.
Posted 1 minute ago. Jan 31, 2023 - 15:35 AEDT

Posted on Jan 31, 2023 - 15:56 AEDT
Elwood/St Kilda Feb 14, 2023 08:00-16:00 AEDT
United Energy will be performing critical Electrical works in the Elwood/St Kilda area that may affect customer connections.

Maintenance times are approximate. For more information, please visit the United Energy website.

Posted on Feb 03, 2023 - 10:38 AEDT
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Completed - The scheduled maintenance has been completed.
Feb 3, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:00 AEDT
Scheduled - Engineers will be performing a hardware upgrade to our network infrastructure at 3-5 St Kilda Road, St Kilda which will impact customer connections.

This is part 2 of a 3 stage upgrade taking place.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider greater capacity in the building for new connections.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Jan 31, 15:35 AEDT
Feb 2, 2023
Completed - The scheduled maintenance has been completed.
Feb 2, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 09:00 AEDT
Scheduled - Engineers will be performing a hardware upgrade to our network infrastructure at 180 City Road, Southbank which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Jan 31, 14:04 AEDT
Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 14:53 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 09:00 AEDT
Scheduled - Engineers will be performing a hardware upgrade to our network infrastructure at 100 Kavanagh Street, Southbank which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Jan 25, 11:59 AEDT
Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 18:00 AEDT
Identified - An issue with network equipment supplying Level 7-10 has been identified and DGtek field engineers are currently on-site investigating.
Jan 31, 12:45 AEDT
Investigating - Engineers have observed network alarms at 3-5 St Kilda Road, St Kilda. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Jan 31, 12:33 AEDT
Completed - The scheduled maintenance has been completed.
Jan 31, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 09:00 AEDT
Scheduled - DGtek engineers will be performing a hardware upgrade to their network infrastructure at 1 Freshwater Place, Docklands which will impact customer connections.

This upgrade is to replace a switch to increase capacity on floors 16,17 and 18 allowing for more connections to be made on these floors.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Jan 25, 08:07 AEDT
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 18:00 AEDT
Update - This maintenance has been extended to 6PM due to difficulties encountered replacing some devices. We apologise for any inconvenience caused.
Jan 30, 15:39 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 10:01 AEDT
Scheduled - Engineers will be performing a hardware upgrade to our network infrastructure at 183 City Road, Southbank which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Jan 26, 10:19 AEDT
Completed - The scheduled maintenance has been completed.
Jan 30, 17:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 09:00 AEDT
Scheduled - Following on from Pineapple’s recent acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed addresses to the DGtek fibre network.

Intermittent minor outages may occur between the hours of 10 pm to 4 am.

If you are without an internet connection by 8 am, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Jan 27, 09:37 AEDT
Resolved - This incident has been resolved.
Jan 30, 16:41 AEDT
Update - A surge during during the power related incident has damaged one of the network devices servicing this building. A DGtek field engineer is on-site currently working to replace the damaged equipment. ETR within next 4 hours.
Jan 30, 14:00 AEDT
Identified - The Building Manager has confirmed an issue with the power in the building. An electrician has been contacted and will be on-site ASAP. Further updates to be provided as they come to us.
Jan 30, 12:55 AEDT
Investigating - Engineers have observed network alarms at 22 Kavanagh Street, Southbank. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Jan 30, 12:04 AEDT
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 11:00 AEDT
Scheduled - DGtek Engineers will be performing a hardware upgrade to their network infrastructure at 3-5 St Kilda Road, St Kilda which will impact customer connections.

This upgrade is to increase the capacity of the network in this building to allow more new connections.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Jan 25, 16:01 AEDT
Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 14:34 AEDT
Monitoring - Power was lost to several buildings in the South Melbourne area. Power has been restored and we are monitoring as services return.
Jan 24, 11:29 AEDT
Update - Additional affected sites:
Capri Apartments 38 Bank Street, South Melbourne
Vista 69 Dorcas Street, South Melbourne
Plaza 39 Dorcas St, South Melbourne
Metro 63 Dorcas St, South Melbourne
Parkside 28 Bank St, South Melbourne
Melbourne Condos 148 Wells St, South Melbourne

Jan 24, 10:46 AEDT
Investigating - Engineers have observed network alarms at 63 Dorcas Street, South Melbourne. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Jan 24, 10:32 AEDT
Jan 23, 2023

No incidents reported.