All Systems Operational
Past Incidents
Oct 4, 2023
South East Suburbs, VIC
Resolved - This incident has been resolved.
Oct 4, 07:54 AEDT
Monitoring - Damage to DGtek fibre has been identified, and a temporary fix is in place. Field technicians are continuing to work to provide a permanent solution to the issue, and may need to re-splice fibre. Services have been restored to a limited capacity.
Sep 27, 12:44 AEST
Identified - An issue with two network devices at the Elwood exchange has been identified. Field technicians have been dispatched - ETA 12:15PM
Sep 27, 11:55 AEST
Investigating - Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers in the South East suburbs of Melbourne Victoria. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 27, 11:23 AEST
Oct 3, 2023
68 Clarke Street, South Melbourne
Completed - The scheduled maintenance has been completed.
Oct 3, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 19:00 AEDT
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Oct 3, 11:45 AEDT
566 St Kilda Road, Melbourne
Completed - The scheduled maintenance has been completed.
Oct 3, 18:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 13:01 AEDT
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Oct 3, 11:42 AEDT
Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023
550/570/590 Lygon Street, Carlton
Resolved - This incident has been resolved.
Sep 30, 20:42 AEST
Update - Power has been restored, but network equipment has failed to return to service. This matter has been escalated with our third party carrier. Further updates to be provided as they come to us.
Sep 30, 15:13 AEST
Identified - A power issue on site has brought down network equipment in the building. The Building Manager is working to restore power ASAP.
Sep 30, 13:19 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 30, 12:45 AEST
Sep 29, 2023

No incidents reported.

Sep 28, 2023
668 Bourke Street, Melbourne
Resolved - A faulty distribution switch was replaced, and services are now back online.
Sep 28, 15:52 AEST
Update - Power has been restored, however network devices have not returned to service. Field technicians will be dispatched - ETA 2PM.
Sep 28, 12:16 AEST
Identified - DGtek network engineers have contacted the Building Manager who advised than an electrician working on site has knocked out power to network equipment in the building. Engineers are working with the Building Manager to have power restored as soon as possible.
Sep 28, 09:37 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 28, 09:17 AEST
87/89 Gladstone Street, South Melbourne
Resolved - This incident has been resolved.
Sep 28, 13:49 AEST
Monitoring - DGtek fibre repairs have been completed, and services are now returning. Monitoring period in progress.
Sep 28, 12:18 AEST
Update - Field engineers were unable to finish the repairs to the damaged fibre, and will continue tomorrow Thursday 28/09. Current ETR 12:00pm
Sep 27, 21:31 AEST
Update - Field engineers are continuing to work on the repair of the damaged fibre. Further updates will be provided as they come to us,
Sep 27, 19:01 AEST
Identified - Damage to DGtek fibre has been identified, and field technicians are working to re-run the damaged portion. Further updates to be provided as they come to us.
Sep 27, 16:35 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 27, 14:17 AEST
Sep 27, 2023
Sep 26, 2023
470 St Kilda Road, Melbourne
Completed - The scheduled maintenance has been completed.
Sep 26, 10:07 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:01 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Sep 22, 14:53 AEST
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
299 Queen Street, Melbourne
Resolved - Electrical maintenance has been completed and services have been restored.
Sep 20, 11:07 AEST
Identified - We have spoken with the Building Manager who has advised there is currently electrical maintenance underway which is affecting customer connections. Maintenance should be complete within the hour.
Sep 20, 10:20 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 20, 10:12 AEST
190 Queen Street, Melbourne
Resolved - Electrical maintenance has been completed and services have been restored.
Sep 20, 11:07 AEST
Identified - We have spoken with the Building Manager who has advised there is currently electrical maintenance underway which is affecting customer connections. Maintenance should be complete within the hour.
Sep 20, 10:25 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 20, 10:24 AEST
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