118 Russell Street, Melbourne
Identified - Engineers has identified the cause of the outage at 118 Russell Street as a power outage experienced by one of our third-party backhaul providers at their site. Our teams are in close communication with them, and we are working diligently to resolve this. Further updates will be shared here."
Jun 15, 2025 - 12:45 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 15, 2025 - 12:10 AEST

Scheduled Maintenance

Multiple Sites Jul 2, 2025 00:00-04:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

21 Marine Parade, St Kilda 3182
12 Marine Parade, St Kilda 3182

Service disruptions may be experienced during this window.
Posted on May 20, 2025 - 10:40 AEST

Multiple Sites Jul 8, 2025 00:00-04:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

8 Blanche Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
3 Greeves Street, St Kilda 3182

Service disruptions may be experienced during this window.
Posted on May 19, 2025 - 12:04 AEST
Jun 15, 2025

Unresolved incident: 118 Russell Street, Melbourne.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
18 Yarra St, South Yarra
Completed - The scheduled maintenance has been completed.
Jun 12, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 16:00 AEST
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 11, 14:12 AEST
3 Charnwood Road,St Kilda
Resolved - This incident has been resolved.
Jun 12, 15:27 AEST
Monitoring - The outage was due to third party builders. The services are up and under monitoring.
Jun 12, 14:27 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 12, 13:33 AEST
Jun 11, 2025
88 Beaconsfield Parade, Albert Park
Resolved - This incident has been resolved.
Jun 11, 09:42 AEST
Investigating - We are currently investigating this issue.
Jun 10, 18:34 AEST
Monitoring - The circuit breaker tripped and has been reset. We are monitoring the results.
Jun 10, 16:43 AEST
Update - A technician has been dispatched to the site to investigate whether a circuit breaker has tripped.
Jun 10, 16:28 AEST
Update - We are continuing to investigate this issue.
Jun 10, 16:22 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 10, 16:22 AEST
Jun 10, 2025
88 Beaconsfield Parade, Albert Park
Resolved - This incident has been resolved.
Jun 10, 13:23 AEST
Update - The Technician has been deployed on site to fix the issue.
Jun 10, 13:04 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 10, 10:36 AEST
Jun 9, 2025

No incidents reported.

Jun 8, 2025
3-5 St Kilda Road, St Kilda
Completed - The scheduled maintenance has been completed.
Jun 8, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:30 AEST
Scheduled - CitiPower will be performing routine maintenance to their network which will impact customer services at 3-5 St Kilda Road, St Kilda.

Service disruptions may be experienced during this window.
Jun 2, 16:29 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jun 8, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

3 Greeves Street, St Kilda
5 Greeves Street, St Kilda
7 Greeves Street, St Kilda
21 Inkerman Street, St Kilda
33 Inkerman Street, St Kilda
8 Blanche Street, St Kilda

Service disruptions may be experienced during this window.
May 27, 16:22 AEST
Jun 7, 2025

No incidents reported.

Jun 6, 2025
18 Yarra St, South Yarra
Completed - The scheduled maintenance has been completed.
Jun 6, 17:48 AEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 6, 16:53 AEST
Update - The scheduled maintenance is still in progress, and the duration has been extended. Thank you for your patience.
Jun 6, 12:32 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 5, 13:57 AEST
12 Claremont St, South Yarra
Resolved - The third party has attended the site and resolved the equipment issue. Services are now operating normally. Thank you for your patience.
Jun 6, 16:21 AEST
Identified - The outage is due to a third-party backhaul failure. Their team is actively working to resolve the issue. We will share further updates as they become available.
Jun 6, 14:03 AEST
Update - We are continuing to investigate this issue.
Jun 6, 11:36 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 6, 11:35 AEST
Jun 5, 2025
18 Yarra Street, South Yarra
Completed - The scheduled maintenance has been completed.
Jun 5, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 2, 14:10 AEST
Jun 4, 2025

No incidents reported.

Jun 3, 2025
181 St Kilda Road, St Kilda
Resolved - A faulty POE injector cause a loss of power to network devices. POE injector replaced, and services are back online.
Jun 3, 15:36 AEST
Update - A faulty POE injector cause a loss of power to network devices. POE injector replaced, and services are back online.
Jun 3, 15:35 AEST
Update - DGtek field technicians have been dispatched to investigate this incident further.
Jun 3, 12:21 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 3, 09:29 AEST
Multiple Sites
Resolved - This incident has been resolved.
Jun 3, 13:27 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 10:43 AEST
Identified - Network engineers are continuing to implement a permanent fix for this incident. Further updates to be provided.
May 29, 21:53 AEST
Monitoring - A fix has been implemented, and customers are advised to power off their router for 10 minutes before reconnecting.
May 29, 13:23 AEST
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

623 Little Bourke St, Melbourne 3000
356 Collins St, Melbourne 3000
533 Little Lonsdale Street, Melbourne 3000
91 William Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
451 Little Bourke Street, Melbourne 3000
600 Bourke Street, Melbourne 3000
470 Collins Street, Melbourne 3000
454 Collins Street, Melbourne 3000
480 Collins Street, Melbourne 3000
452 Flinders Street, Melbourne 3000
224 Queen Street, Melbourne 3000
620 Collins Street, Melbourne 3000
483 Swanston Street, Melbourne 3000
25-27 Therry Street, Melbourne 3000
181 A'Beckett Street, Melbourne 3000
668 Bourke Street, Melbourne 3000
568 Collins Street, Melbourne 3000
560 Lonsdale Street, Melbourne 3000
474 Flinders Street, Melbourne 3000
462 Elizabeth Street, Melbourne 3000
327 La Trobe Street, Melbourne 3000
318 Queen Street, Melbourne 3000
250 Elizabeth Street, Melbourne 3000
157 A'Beckett Street, Melbourne 3000
9-23 Mackenzie Street, Melbourne 3000
555 Flinders Street, Melbourne 3000
127-141 Abeckett Street, Melbourne 3000
299 Queen Street, Melbourne 3000
190 Queen Street, Melbourne 3000
315 La Trobe Street, Melbourne 3000
340 Russell Street, Melbourne 3000
336 Russell Street, Melbourne 3000
68 La Trobe Street, Melbourne 3000
228 La Trobe Street, Melbourne 3000
22-24 Jane Bell Lane, Melbourne 3000
105 Batman Street, West Melbourne 3003
58 Jeffcott Street, West Melbourne 3003
33 Batman Street, West Melbourne 3003
118 Dudley Street, West Melbourne 3003
18 Waterview Walk, Docklands 3008
757 Bourke Street, Docklands 3008
198 Harbour Esplanade, Docklands 3008
100 Harbour Esplanade, Docklands 3008
60 Siddeley Street, Docklands 3008
274 Ballarat Rd, Footscray 3011
2 Ballarat Road, Footscray 3011
2 Cobden Street, North Melbourne 3051
800 Sydney Road, Brunswick 3056
416 Gore Street, Fitzroy 3065
150 Kerr Street, Fitzroy 3065
452 Johnston Street, Abbotsford 3067
590 Camberwell Road, Camberwell 3124
770D Toorak Road, Glen Iris 3146
770C Toorak Road, Glen Iris 3146
770B Toorak Road, Glen Iris 3146
770A Toorak Road, Glen Iris 3146
826-846 Lorimer Street, Port Melbourne 3207

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 29, 13:13 AEST
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

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