All Systems Operational
Scheduled Maintenance
10 Queens Road, Melbourne Jul 30, 2024 07:00-08:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Jul 24, 2024 - 14:37 AEST
608 St Kilda Road, Melbourne Jul 30, 2024 17:00-18:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Jul 19, 2024 - 12:56 AEST
2 Ballarat Road, Footscray Aug 15, 2024 14:00-18:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Posted on Jul 11, 2024 - 11:57 AEST
Past Incidents
Jul 25, 2024

No incidents reported today.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Jul 16, 09:42 AEST
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024
Resolved - This incident has been resolved.
Jul 20, 16:17 AEST
Identified - The building manager has advised maintenance is being carried out within the building until this evening. Network engineers will monitor this incident until services are restored.
Jul 20, 10:19 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Jul 20, 09:56 AEST
Jul 19, 2024

No incidents reported.

Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 AEST
Scheduled - DGtek Network Engineers will be performing emergency maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

28 Clarendon Street, Southbank
50 Lorimer Street, Docklands
100 Harbour Esplanade, Docklands
60 Lorimer Street, Docklands
478 St Kilda Road, Melbourne

Service disruptions may be experienced during this window.

Jul 16, 12:34 AEST
Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.

Jul 11, 12:03 AEST
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 15:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 AEST
Scheduled - CitiPower will be performing routine electrical maintenance to their network which may impact customer services at 3-5 St Kilda Road, St Kilda.

Service disruptions may be experienced during this window.

Jul 10, 10:26 AEST
Resolved - A faulty Distribution Switch caused a loss of service to this site. Switch has been replaced, and services restored.
Jul 16, 10:35 AEST
Update - DGtek Field Engineers have been dispatched to investigate this fault. Further updates will be provided as we receive them.
Jul 16, 08:48 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Jul 15, 21:22 AEST
Jul 15, 2024
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.