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All Systems Operational
Past Incidents
Dec 10, 2025
No incidents reported today.
Dec 9, 2025
Resolved -
This incident has been resolved.
Dec 9, 13:41 AEDT
Dec 9, 13:41 AEDT
Monitoring -
The devices lost power due to a building power issue. The issue has now been rectified, and all devices are back online.
Dec 9, 10:50 AEDT
Dec 9, 10:50 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 9, 10:31 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 9, 10:31 AEDT
Dec 8, 2025
No incidents reported.
Dec 7, 2025
No incidents reported.
Dec 6, 2025
No incidents reported.
Dec 5, 2025
No incidents reported.
Dec 4, 2025
Resolved -
This issue has been fixed and the site is back to normal.
Dec 4, 15:54 AEDT
Dec 4, 15:54 AEDT
Identified -
Field Technician has identified the faulty UPS at the site has caused the site distribution switch to go offline.
Dec 4, 13:55 AEDT
Dec 4, 13:55 AEDT
Update -
Field Technician has been dispatched to the site for further investigating the issue.
Dec 4, 13:41 AEDT
Dec 4, 13:41 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 4, 12:56 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 4, 12:56 AEDT
Dec 3, 2025
No incidents reported.
Dec 2, 2025
No incidents reported.
Dec 1, 2025
No incidents reported.
Nov 30, 2025
No incidents reported.
Nov 29, 2025
No incidents reported.
Nov 28, 2025
No incidents reported.
Nov 27, 2025
No incidents reported.
Nov 26, 2025
No incidents reported.