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All Systems Operational
Scheduled Maintenance
3-5 St Kilda Road, St Kilda
Oct 30, 2024 08:00-16:00 AEDT
CitiPower be performing routine maintenance to their network which will impact customer services at 3-5 St Kilda Road, St Kilda.
Service disruptions may be experienced during this window.
Posted on Oct 17, 2024 - 09:56 AEDT
Service disruptions may be experienced during this window.
Posted on Oct 17, 2024 - 09:56 AEDT
Past Incidents
Oct 22, 2024
No incidents reported today.
Oct 21, 2024
Completed -
The scheduled maintenance has been completed.
Oct 21, 20:00 AEDT
Oct 21, 20:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 AEDT
Oct 21, 17:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Oct 14, 12:41 AEDT
Service disruptions may be experienced during this window.
Oct 14, 12:41 AEDT
Resolved -
This incident has been resolved.
Oct 21, 14:05 AEDT
Oct 21, 14:05 AEDT
Identified -
The Building Manager has advised electrical testing is currently underway in the building, and will continue for the next 90 minutes.
Oct 21, 12:18 AEDT
Oct 21, 12:18 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 21, 12:11 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 21, 12:11 AEDT
Oct 20, 2024
No incidents reported.
Oct 19, 2024
No incidents reported.
Oct 18, 2024
Completed -
The scheduled maintenance has been completed.
Oct 18, 17:00 AEDT
Oct 18, 17:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 11:00 AEDT
Oct 18, 11:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Oct 10, 10:35 AEDT
Service disruptions may be experienced during this window.
Oct 10, 10:35 AEDT
Oct 17, 2024
Completed -
The scheduled maintenance has been completed.
Oct 17, 14:06 AEDT
Oct 17, 14:06 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 12:00 AEDT
Oct 17, 12:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Oct 10, 14:42 AEDT
Service disruptions may be experienced during this window.
Oct 10, 14:42 AEDT
Completed -
The scheduled maintenance has been completed.
Oct 17, 13:13 AEDT
Oct 17, 13:13 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:06 AEDT
Oct 17, 09:06 AEDT
Scheduled -
The Building Manager has advised that electrical maintenance will be performed throughout the building will impact customer services at 8 Kavanagh Street, Southbank.
Service disruptions may be experienced during this window.
Oct 17, 09:05 AEDT
Service disruptions may be experienced during this window.
Oct 17, 09:05 AEDT
Oct 16, 2024
No incidents reported.
Oct 15, 2024
No incidents reported.
Oct 14, 2024
No incidents reported.
Oct 13, 2024
No incidents reported.
Oct 12, 2024
Completed -
The scheduled maintenance has been completed.
Oct 12, 17:00 AEDT
Oct 12, 17:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 AEDT
Oct 12, 09:00 AEDT
Scheduled -
DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which will impact customer connections.
29-37 Genoa Street, Moorabbin
120 Chesterville Road, Mentone
424 Warrigal Road, Heatherton
15 Corporate Drive, Heatherton
81 Warrigal Road, Mentone
7 Balcombe Road, Mentone
35 Childers Street, Mentone
15 Balcombe Road, Mentone
158 Chesterville Road, Cheltenham
150-156 Chesterville Road, Cheltenham
215 Chesterville Road, Moorabbin
47 Capella Crescent, Moorabbin
156 Cochranes Road, Moorabbin
136 Cochranes Road, Moorabbin
105 Cochranes Road, Moorabbin
Service disruptions may be experienced during this window.
Oct 10, 12:11 AEDT
29-37 Genoa Street, Moorabbin
120 Chesterville Road, Mentone
424 Warrigal Road, Heatherton
15 Corporate Drive, Heatherton
81 Warrigal Road, Mentone
7 Balcombe Road, Mentone
35 Childers Street, Mentone
15 Balcombe Road, Mentone
158 Chesterville Road, Cheltenham
150-156 Chesterville Road, Cheltenham
215 Chesterville Road, Moorabbin
47 Capella Crescent, Moorabbin
156 Cochranes Road, Moorabbin
136 Cochranes Road, Moorabbin
105 Cochranes Road, Moorabbin
Service disruptions may be experienced during this window.
Oct 10, 12:11 AEDT
Resolved -
An issue with the aggregation device supplying these addresses caused a loss of service. Services restored after a restart of the aggregation device restarted.
Oct 12, 12:26 AEDT
Oct 12, 12:26 AEDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 12, 11:33 AEDT
Oct 12, 11:33 AEDT
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
18 Waterview Walk, Docklands
12 Waterview Walk, Docklands
8 Waterview Walk, Docklands
100 Harbour Esplanade, Docklands
757 Bourke St, Docklands
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 12, 11:11 AEDT
Sites Affected:
18 Waterview Walk, Docklands
12 Waterview Walk, Docklands
8 Waterview Walk, Docklands
100 Harbour Esplanade, Docklands
757 Bourke St, Docklands
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 12, 11:11 AEDT
Oct 11, 2024
No incidents reported.
Oct 10, 2024
Resolved -
This outage was caused by wireless radio interference due to the inclement weather in QLD.
Oct 10, 12:51 AEDT
Oct 10, 12:51 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 10, 12:25 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 10, 12:25 AEDT
Resolved -
This incident has been resolved.
Oct 10, 11:15 AEDT
Oct 10, 11:15 AEDT
Update -
The Building Manager has advised that an Electrician is on site resolving the power issue. Further updates to be provided as they come to us.
Oct 10, 10:34 AEDT
Oct 10, 10:34 AEDT
Identified -
The building manager has advised that power has been shut down to some levels due to water ingress. This has caused a loss of connection to network equipment. Further updates to be provided as they come to us.
Oct 9, 18:35 AEDT
Oct 9, 18:35 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 9, 16:45 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 9, 16:45 AEDT
Oct 9, 2024
Completed -
The scheduled maintenance has been completed.
Oct 9, 16:00 AEDT
Oct 9, 16:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 AEDT
Oct 9, 08:00 AEDT
Scheduled -
Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 3-5 St Kilda Road, St Kilda.
Service disruptions may be experienced during this window.
Sep 23, 09:45 AEST
Service disruptions may be experienced during this window.
Sep 23, 09:45 AEST
Oct 8, 2024
No incidents reported.