250 Elizabeth Street, 3000
Update - Field Technician will be visiting the site on Monday, 2nd February, to further investigate the issue and ensure it is addressed as quickly as possible.
Feb 01, 2026 - 18:29 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 31, 2026 - 13:52 AEDT

Scheduled Maintenance

Multiple Sites Feb 5, 2026 23:00 - Feb 6, 2026 01:00 AEDT

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

148 Wells Street
39 Dorcas Street
38 Bank Street
28 Bank Street
69 Dorcas Street
63 Dorcas Street
22-24 Dorcas Street

Service disruptions may be experienced during this window.
Posted on Jan 29, 2026 - 14:21 AEDT

Multiple Sites Feb 10, 2026 00:00-04:00 AEDT

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

1 Albert Road
20 Queens Road
338 Kings Way
10 Queens Road
478 St Kilda Road
456 St Kilda Road
418 St Kilda Road
180 Albert Road

Service disruptions may be experienced during this window.
Posted on Jan 30, 2026 - 14:21 AEDT
Feb 1, 2026

Unresolved incident: 250 Elizabeth Street, 3000.

Jan 31, 2026
Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Call Center Issue
Resolved - This incident has been resolved.
Jan 28, 11:27 AEDT
Investigating - We are currently experiencing a technical issue impacting our phone lines, and our team is unable to receive incoming calls at this time.

Our vendor has been engaged and is actively working to identify the cause and restore full functionality as quickly as possible.

We will provide further updates as soon as more information becomes available.
Jan 28, 09:37 AEDT
Jan 27, 2026
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jan 27, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 23:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

9 Yarra Street
7 Yarra Street
18 Yarra Street
35 Malcolm Street
23 Malcolm Street
50 Claremont Street
42 Ralston Street

Service disruptions may be experienced during this window.
Jan 20, 15:42 AEDT
Jan 26, 2026
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
474 Flinders Street, 3000
Resolved - The DGtek Fiber crew has fixed the damaged fiber and the services are back online.
Jan 22, 17:11 AEDT
Update - The issue has been escalated to the DGtek Fiber crew for further investigation. Further updates will be provided as they become available
Jan 22, 14:14 AEDT
Update - Field Technician has reached the site and further investigations are going on.
Jan 22, 10:30 AEDT
Update - Field Technician has been dispatched to the site for further investigation.
Jan 22, 09:34 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 22, 09:15 AEDT
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 02:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

5 Flockhart Street
18 Grosvenor Street
8 Grosvenor Street
11 Flockhart Street
601 Victoria Street

Service disruptions may be experienced during this window.
Jan 16, 17:53 AEDT
Jan 21, 2026

No incidents reported.

Jan 20, 2026
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jan 20, 01:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

340 Russell Street
336 Russell Street
68 La Trobe Street

Service disruptions may be experienced during this window.
Jan 12, 17:47 AEDT
Jan 19, 2026
Jan 18, 2026

No incidents reported.

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