Pineapple Network Status

Feb 16, 2026

Unresolved incident: Multiple Sites.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

Lygon Building - 550 Lygon Street, Carlton North 3053

Completed - The scheduled maintenance has been completed.
Feb 13, 19:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 09:00 AEDT

Scheduled - Engineers will be performing a hardware upgrade to network infrastructure at Lygon Building - 550 Lygon Street, Carlton North 3053 which will impact customer connections.

This upgrade is to install new hardware equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.
Feb 6, 19:52 AEDT

Multiple Sites

Resolved - The faulty device has been replaced. All services are restored.
Feb 13, 17:50 AEDT

Identified - The on-site engineer has identified faulty hardware in the main distribution network device as the root cause of the issue and is currently working to resolve it
Feb 13, 13:31 AEDT

Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

11-12 Phillip Court
344 Lorimer Street
11 Salmon Street
78 Wirraway Drive
63-85 Turner Street
30 Prohasky Street
578 Lorimer Street

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Feb 13, 11:22 AEDT

7 Yarra Street, 3141

Resolved - The issue has been fixed by the building electrician, and all services are now back to normal operation.
Feb 13, 15:13 AEDT

Identified - The engineering team has identified that the issue originates from a power failure at Level 16 Communication Room of the building, which has caused the DGtek main distribution network device to go offline. The matter has been escalated to the Building Management team for immediate attention and resolution
Feb 13, 13:15 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Feb 13, 08:39 AEDT

228 La Trobe Street, 3000

Completed - The scheduled maintenance has been completed.
Feb 13, 03:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:00 AEDT

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Feb 11, 11:39 AEDT

Feb 12, 2026

Drummond & Prince Buildings - 570 & 590 Lygon Street, Carlton North 3053

Completed - The scheduled maintenance has been completed.
Feb 12, 19:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:00 AEDT

Scheduled - Engineers will be performing a hardware upgrade to network infrastructure at Drummond & Prince Building - 570 & 590 Lygon Street, Carlton North 3053 which will impact customer connections.

This upgrade is to install new hardware equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.
Feb 6, 19:02 AEDT

800 Sydney Rd, Brunswick

Resolved - This incident has been resolved.
Feb 12, 05:41 AEDT

Monitoring - Services have now been restored. The outage was attributed to a third-party backhaul provider. We will monitor the link for the next few hours.
Feb 12, 01:53 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Feb 11, 22:50 AEDT

432 St Kilda Road, 3004

Completed - The scheduled maintenance has been completed.
Feb 12, 01:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:00 AEDT

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Feb 11, 18:16 AEDT

Feb 11, 2026

South Building - 570 Lygon Street, Carlton North 3053

Completed - The scheduled maintenance has been completed.
Feb 11, 19:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:00 AEDT

Scheduled - Engineers will be performing a hardware upgrade to network infrastructure at South Building - 570 Lygon Street, Carlton North 3053 which will impact customer connections.

This upgrade is to install new hardware equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.
Feb 4, 15:19 AEDT

Travancore 3032

Resolved - This incident has been resolved
Feb 11, 15:17 AEDT

Monitoring - An area-wide power outage resulted in a temporary loss of power to network devices. Power has now been restored, and all services are fully operational
Feb 11, 14:40 AEDT

Investigating - Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Feb 11, 13:29 AEDT

Feb 10, 2026

Central Building - 570 Lygon Street, Carlton North 3053

Completed - The scheduled maintenance has been completed.
Feb 10, 19:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 09:00 AEDT

Scheduled - Engineers will be performing a hardware upgrade to network infrastructure at Central Building - 570 Lygon Street, Carlton North 3053 which will impact customer connections.

This upgrade is to install new hardware equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.
Feb 4, 14:52 AEDT

Multiple Sites

Completed - The scheduled maintenance has been completed.
Feb 10, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 00:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

1 Albert Road
20 Queens Road
338 Kings Way
10 Queens Road
478 St Kilda Road
456 St Kilda Road
418 St Kilda Road
180 Albert Road

Service disruptions may be experienced during this window.
Jan 30, 14:21 AEDT

Feb 9, 2026

North Building - 570 Lygon Street, Carlton North 3053

Completed - The scheduled maintenance has been completed.
Feb 9, 19:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 09:00 AEDT

Scheduled - Engineers will be performing a hardware upgrade to network infrastructure at North Building - 570 Lygon Street, Carlton North 3053 which will impact customer connections.

This upgrade is to install new hardware equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.
Feb 4, 14:41 AEDT

39 Dorcas Street, South Melbourne

Resolved - A power disruption to a distribution switch during installation caused a temporary service outage. The issue has been resolved, and services are now operating normally.
Feb 9, 12:14 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Feb 9, 11:51 AEDT

228 La Trobe Street, 3000

Completed - The scheduled maintenance has been completed.
Feb 9, 03:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 01:00 AEDT

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Feb 6, 17:20 AEDT

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

Multiple Sites

Completed - The scheduled maintenance has been completed.
Feb 6, 01:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 23:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

148 Wells Street
39 Dorcas Street
38 Bank Street
28 Bank Street
69 Dorcas Street
63 Dorcas Street
22-24 Dorcas Street

Service disruptions may be experienced during this window.
Jan 29, 14:21 AEDT

Feb 5, 2026

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

250 Elizabeth Street, Melbourne

Completed - The scheduled maintenance has been completed.
Feb 2, 13:45 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 11:45 AEDT

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Feb 2, 11:34 AEDT

250 Elizabeth Street, 3000

Resolved - Our technician had replaced a faulty device which was causing the outage. Issue is resolved now and services should be working as usual.
Feb 2, 13:11 AEDT

Identified - The issue has been identified and a fix is being implemented.
Feb 2, 11:35 AEDT

Update - Field Technician will be visiting the site on Monday, 2nd February, to further investigate the issue and ensure it is addressed as quickly as possible.
Feb 1, 18:29 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jan 31, 13:52 AEDT

Scheduled Maintenance

Multiple Sites Feb `18`, `2026` `00:00`-`03:00` AEDT

3-5 St Kilda Road, 3182 Feb `20`, `2026` `00:00`-`03:00` AEDT

Past Incidents

Scheduled Maintenance

Multiple Sites Feb 18, 2026 00:00-03:00 AEDT

3-5 St Kilda Road, 3182 Feb 20, 2026 00:00-03:00 AEDT

Past Incidents

Multiple Sites Feb `18`, `2026` `00:00`-`03:00` AEDT

3-5 St Kilda Road, 3182 Feb `20`, `2026` `00:00`-`03:00` AEDT