Pineapple Network Status

All Systems Operational

Scheduled Maintenance

2 Southbank Boulevard, Southbank Jun 16, 2023 11:00-14:00 AEST

DGtek Network Engineers will be performing routine maintenance to network infrastructure at 2 Southbank Boulevard, Southbank which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Posted on Jun 09, 2023 - 14:52 AEST

178-180 City Road, Southbank Jun 16, 2023 11:00-14:00 AEST

DGtek Network Engineers will be performing routine maintenance to network infrastructure at 178-180 City Road, Southbank which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Posted on Jun 09, 2023 - 14:51 AEST

99 Queens Bridge Street, Southbank Jun 16, 2023 11:00-14:00 AEST

DGtek Network Engineers will be performing routine maintenance to network infrastructure at 99 Queens Bridge Street, Southbank which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Posted on Jun 09, 2023 - 14:50 AEST

Docklands, VIC Jun 21, 2023 22:00-23:00 AEST

DGtek Network Engineers will be performing routine maintenance to network infrastructure at Docklands, VIC which will impact customer connections.

Impacted Addresses:

108/112/114/116/118/120/122 River Esplanade
100 Lorimer Street
128 Lorimer Street
1 Point Park Crescent

Service disruptions of up to 30-60 minutes may be experienced during this window
Posted on Jun 09, 2023 - 15:18 AEST

Docklands, VIC Jun 21, 2023 22:00-23:00 AEST

Past Incidents

Jun 10, 2023

No incidents reported today.

Jun 9, 2023

20-22 Albert Road, South Melbourne

Resolved - A VPLS error caused a loss of traffic on the primary router in this building. VPLS was reset and services restored.
Jun 9, 10:19 AEST

Investigating - Engineers have observed network alarms at 20-22 Albert Road, South Melbourne. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 9, 09:49 AEST

Jun 8, 2023

470 St Kilda Road, Melbourne

Resolved - This incident has been resolved.
Jun 8, 11:01 AEST

Monitoring - A faulty UPS connecting the distribution switch in the build was replaced by field technicians. We are monitoring as services return to normal.
Jun 8, 09:07 AEST

Update - Field engineers will be on site between 8:30-9am this morning to investigate this issue further.
Jun 8, 07:52 AEST

Investigating - Engineers have observed network alarms at 470 St Kilda Road, Melbourne. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 7, 19:24 AEST

Jun 7, 2023

7 Riverside Quay, Southbank

Completed - The scheduled maintenance has been completed.
Jun 7, 13:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:01 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at 7 Riverside Quay, Southbank which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Jun 5, 10:20 AEST

180 City Road, Southbank

Completed - The scheduled maintenance has been completed.
Jun 7, 13:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at 180 City Road, Southbank which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Jun 5, 10:20 AEST

South Melbourne

Resolved - This incident has been resolved.
Jun 7, 12:39 AEST

Monitoring - Power has been restored, and we are monitoring as services return to normal.
Jun 7, 10:54 AEST

Update - ETR Has been provided - power is expected to be restored around 10:30AM.
Jun 7, 10:15 AEST

Identified - A localised power outage in a building housing our South Melbourne node has brought down services in connected buildings. Further information will be provided as this incident progresses. No ETR as of yet.
Jun 7, 09:54 AEST

Investigating - Engineers have observed network alarms at several buildings in South Melbourne. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Affected Buildings:

22 Dorcas Street
69 Dorcas Street
63 Dorcas Street
28 Bank Street
39 Dorcas Street
148 Wells Street

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 7, 09:43 AEST

NSW and QLD

Completed - The scheduled maintenance has been completed.
Jun 7, 06:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 AEST

Scheduled - A Third-Party carrier will be performing routine maintenance to network infrastructure in NSW and QLD which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
May 18, 15:16 AEST

22-24 Jane Bell Lane, Melbourne

Completed - The scheduled maintenance has been completed.
Jun 7, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 AEST

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at 22-24 Jane Bell Lane, Melbourne which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Jun 6, 11:59 AEST

578 Lorimer Street, Port Melbourne

Completed - The scheduled maintenance has been completed.
Jun 7, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 00:00 AEST

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at 578 Lorimer Street, Port Melbourne which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Jun 6, 11:58 AEST

Jun 6, 2023

No incidents reported.

Jun 5, 2023

18 Yarra Street, South Yarra

Completed - The scheduled maintenance has been completed.
Jun 5, 12:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at 18 Yarra Street, South Yarra which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
May 30, 13:58 AEST

Jun 4, 2023

No incidents reported.

Jun 3, 2023

578 Lorimer Street, Port Melbourne

Completed - The scheduled maintenance has been completed.
Jun 3, 02:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 23:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at 578 Lorimer Street, Port Melbourne which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Jun 1, 14:58 AEST

Jun 2, 2023

Jun 1, 2023

636 St Kilda Road, Melbourne

Completed - The scheduled maintenance has been completed.
Jun 1, 16:05 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 15:31 AEST

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at 636 St Kilda Road, Melbourne which will impact customer connections.

Service disruptions of up to 30-60 minutes may be experienced during this window.
Jun 1, 11:47 AEST

83 Whiteman Street, Southbank

Resolved - A faulty power supply was identified and replaced in the primary distribution switch on site.
Jun 1, 15:24 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 12:08 AEST

Investigating - Engineers have observed network alarms at 83 Whiteman Street, Southbank. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 1, 09:16 AEST

May 31, 2023

No incidents reported.

May 30, 2023

2-4 Yarra Street, Geelong

Completed - The scheduled maintenance has been completed.
May 30, 13:58 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:00 AEST

Scheduled - Engineers will be performing a hardware upgrade to our network infrastructure at 2-4 Yarra Street, Geelong which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.
May 25, 09:28 AEST

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

80 Lorimer Street, Docklands

Resolved - This incident has been resolved.
May 27, 15:45 AEST

Investigating - Engineers have observed network alarms at 80 Lorimer Street, Docklands. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 27, 14:12 AEST