In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 2023 - 09:02 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Scheduled Maintenance
7 Balcombe Road, Mentone Mar 31, 2023 09:00-15:00 AEDT
Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Posted on Mar 23, 2023 - 11:16 AEDT
800 Sydney Road, Brunswick Apr 4, 2023 09:00-15:00 AEST
Engineers will be performing a hardware upgrade to our network infrastructure at 800 Sydney Road, Brunswick which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Posted on Mar 30, 2023 - 11:41 AEDT
620 Collins Street, Melbourne Apr 5, 2023 09:00-15:00 AEST
Engineers will be performing a hardware upgrade to our network infrastructure at 620 Collins Street, Melbourne which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Posted on Mar 29, 2023 - 14:50 AEDT
38 Mt Alexander Road, Travancore Apr 20, 2023 10:00-17:00 AEST
Engineers will be performing a hardware upgrade to our network infrastructure at 38 Mt Alexander Road, Travancore which will impact customer connections.

This upgrade is to replace aging equipment in the building, to increase the stability of the network, and provider higher speeds throughout the building.

Intermittent outages from 30-60 minutes may occur during this maintenance period.

Please leave your router connected and powered on during this maintenance.

Posted on Mar 29, 2023 - 14:47 AEDT
Past Incidents
Mar 30, 2023

Unresolved incident: 50 Claremont Street, South Yarra.

Mar 29, 2023
Completed - The scheduled maintenance has been completed.
Mar 29, 18:00 AEDT
Update - This maintenance has been extended to 6PM.
Mar 29, 13:53 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 09:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 22, 09:12 AEDT
Mar 28, 2023
Completed - The scheduled maintenance has been completed.
Mar 28, 12:05 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 09:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 23, 15:11 AEDT
Mar 27, 2023
Completed - The scheduled maintenance has been completed.
Mar 27, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 21, 14:20 AEDT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Completed - The scheduled maintenance has been completed.
Mar 24, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 20, 16:13 AEDT
Mar 23, 2023
Resolved - This incident has been resolved.
Mar 23, 14:35 AEDT
Monitoring - A power issue in the building has been resolved and services have been restored. We will continue to monitor services to ensure they remain online.
Mar 23, 12:04 AEDT
Investigating - Engineers have observed network alarms at 7 Yarra Street, South Yarra. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Mar 23, 11:24 AEDT
Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 17, 09:09 AEDT
Completed - The scheduled maintenance has been completed.
Mar 22, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 20, 16:09 AEDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 11:11 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 16, 14:14 AEDT
Mar 19, 2023
Resolved - This incident has been resolved.
Mar 19, 11:39 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 09:16 AEDT
Investigating - Engineers have observed network alarms at 22 Kavanagh Street,Southbank. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Mar 19, 08:33 AEDT
Mar 18, 2023
QLD
Resolved - This incident has been resolved.
Mar 18, 21:44 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 17:26 AEDT
Identified - Further issues have been detected caused by a damaged section of fibre. Vocus technicians are currently repairing the damaged section and service disruptions may be experienced.
Mar 18, 16:30 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 13:09 AEDT
Update - Data Centre technicians have traced the fault back to our infrastructure carrier Vocus. A fault has already been raised with Vocus network engineers and they are currently working to restore services in QLD. Further updates to be provided as they come to us.
Mar 18, 12:47 AEDT
Update - Data Centre techs have arrived on site and have begun investigating the issue. Further updates to be provided as they come to us.
Mar 18, 11:20 AEDT
Identified - This issue has been identified as originating in the NextDC B1 Data Centre in Brisbane. Data Centre field technicians have been dispatched and will arrive on-site in 45 minutes. Further updates will be provided as they come to us.
Mar 18, 10:35 AEDT
Investigating - Engineers have observed network alarms in QLD. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Mar 18, 09:10 AEDT
Mar 17, 2023
Completed - The scheduled maintenance has been completed.
Mar 17, 12:40 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 14, 16:40 AEDT
Mar 16, 2023
Completed - The scheduled maintenance has been completed.
Mar 16, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 10:00 AEDT
Scheduled - Following on from Pineapple’s acquisition of Spirit’s Residential customers, DGtek will be migrating services in the listed address to the DGtek Fibre Network.

Intermittent minor outages may occur for the duration of this maintenance window.

If you are without an internet connection when the maintenance is complete, please power cycle your modem/router by switching the power off at the wall and leave it for at least 2 minutes before turning the power back on.

If you are still having problems connecting, please contact support@pineapple.net.au, or 1300 857 501.

Mar 14, 12:50 AEDT
Resolved - This incident has been resolved.
Mar 16, 12:37 AEDT
Investigating - Engineers have observed network alarms at 550 Lygon Street, Carlton. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Mar 16, 11:23 AEDT