All Systems Operational

Scheduled Maintenance

432 St Kilda Road, Melbourne 3000 Jul 16, 2025 18:00-21:00 AEST

DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jul 11, 2025 - 20:13 AEST

VoIP Services Jul 17, 2025 22:00 - Jul 18, 2025 02:00 AEST

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Jul 13, 2025 - 22:41 AEST

Multiple Sites Jul 23, 2025 00:00-03:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

148-160 Albert Road, South Melbourne
100 Albert Road, South Melbourne
132-138 Albert Road, South Melbourne
102 Albert Road, South Melbourne
60 Albert Road, South Melbourne
20-22 Albert Road, South Melbourne
24 Albert Road, South Melbourne
63 Stead Street, South Melbourne

Service disruptions may be experienced during this window.
Posted on Jun 18, 2025 - 10:06 AEST

Multiple Sites Jul 30, 2025 00:00-04:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

452 Flinders Street, Melbourne 3000
474 Flinders Street, Melbourne 3000
555 Flinders Street, Melbourne 3000

Service disruptions may be experienced during this window.
Posted on Jul 11, 2025 - 08:55 AEST
Jul 16, 2025
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jul 16, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

299 Queen Street, Melbourne
190 Queen Street, Melbourne

Service disruptions may be experienced during this window.
Jun 18, 10:16 AEST
Jul 15, 2025
Network Wide
Resolved - The issue was identified due an outage with one of the upstream vendor. It was confirmed that the issue has been resolved now
Jul 15, 18:32 AEST
Monitoring - The network is currently stable, with no reported disruptions. Our engineering team is closely monitoring the network to ensure continued reliability.
Jul 15, 10:36 AEST
Investigating - Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 15, 08:57 AEST
Jul 14, 2025
Multiple Sites
Resolved - Our field technician identified an electrical issue within the building that was impacted the network. This issue has now been fully resolved. All affected network equipment has recovered, and services have been successfully restored.
Jul 14, 11:37 AEST
Identified - Our Team has arrived the 566 St Kilda Road where outage happened and working progress and investigating to restore the services.
UPDATE : 470 St Kilda Road too impacted.
Jul 14, 10:33 AEST
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

616 St Kilda Road
505 St Kilda Road
480 St Kilda Road
3 Charnwood Road
9 Commercial Road
181 St Kilda Road
574 Saint Kilda Road
576-578 Saint Kilda Road
493 St Kilda Road
71 Queens Road
620 St Kilda Road
608 St Kilda Road
610 St Kilda Road
636 St Kilda Road
492 St Kilda Road
566 St Kilda Road

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 14, 10:00 AEST
Jul 13, 2025
250 Elizabeth Street, Melbourne
Resolved - Power has been restored, and services are back online.
Jul 13, 17:02 AEST
Identified - A power outage at the area caused a loss of power to network devices . Further updates will be provided as they become available.
Jul 13, 15:44 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 13, 15:11 AEST
61 Brighton Road, Elwood
Resolved - A power issue at site caused a loss of connectivity. Power has been restored, and services back online.
Jul 13, 02:28 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 13, 01:02 AEST
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
183 City Road, Southbank
Resolved - The service disruption occurred due to a power issue affecting some levels of the building. The issue has since been identified and resolved.
Jul 8, 11:58 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 8, 11:38 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jul 8, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

8 Blanche Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
21 Inkerman Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
3 Greeves Street, St Kilda 3182

Service disruptions may be experienced during this window.
May 19, 12:04 AEST
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Multiple sites down Abbotsford
Resolved - The faulty device has been replaced. All services have been restored to normal.
Jul 5, 15:49 AEST
Update - Our team is currently working to replace the faulty equipment. We will continue to update on the progress of restoration of site outage
Jul 5, 14:03 AEST
Identified - Tech team is at the site and Engineers are working on to resolve the issue.
Further updates will be given as soon as they are available.

Sites Affected:
5 Flockhart Street
11 Flockhart Street
8 Grosvenor Street
18 Grosvenor Street
601 Victoria street


We apologize for any inconvenience caused and are working to resolve issue as soon as possible
Jul 5, 10:24 AEST
Investigating - Multiple sites down at Abbotsford, 8 Grosvenor Street,18 Grosvenor Street, 601 Victoria Street, 11 Flockhart Street. Our technical team is investigating the issue
Jul 5, 05:55 AEST
Jul 4, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Jul 4, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Jun 29, 20:13 AEST
Jul 3, 2025
576 StKilda Road, Melbourne, 3004, Victoria
Resolved - This incident has been resolved.
Jul 3, 22:50 AEST
Update - No abnormality detected during monitoring period. System back to normal.
Jul 3, 13:14 AEST
Monitoring - The building manager has confirmed that some breakers had tripped. The electrician has resolved the issue. Our technical team is currently monitoring the system closely.
Jul 3, 10:41 AEST
Identified - The Building Manager has advised that a power issue is affecting Levels 10 to 19 in the West building. An electrician is expected to attend the site by 10:00 AM AEST to investigate further.

We will provide an update once more information becomes available.
Jul 3, 09:24 AEST
Update - We are continuing to investigate this issue.
Jul 3, 07:59 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 3, 07:57 AEST
8 Blanche Street, St Kilda
Completed - The scheduled maintenance has been completed.
Jul 3, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 24, 12:58 AEST
Jul 2, 2025
Level 2, 566 St Kilda Rd, Melbourne
Completed - The scheduled maintenance has been completed.
Jul 2, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 23, 15:19 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

21 Marine Parade, St Kilda 3182
12 Marine Parade, St Kilda 3182

Service disruptions may be experienced during this window.
May 20, 10:40 AEST
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