Network Wide

Incident Report for Pineapple Network

Resolved

The issue was identified due an outage with one of the upstream vendor. It was confirmed that the issue has been resolved now

Posted Jul 15, 2025 - 18:32 AEST

Monitoring

The network is currently stable, with no reported disruptions. Our engineering team is closely monitoring the network to ensure continued reliability.

Posted Jul 15, 2025 - 10:36 AEST

Investigating

Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Jul 15, 2025 - 08:57 AEST