Our field technician identified an electrical issue within the building that was impacted the network. This issue has now been fully resolved. All affected network equipment has recovered, and services have been successfully restored.
Posted Jul 14, 2025 - 11:37 AEST
Identified
Our Team has arrived the 566 St Kilda Road where outage happened and working progress and investigating to restore the services. UPDATE : 470 St Kilda Road too impacted.
Posted Jul 14, 2025 - 10:33 AEST
Investigating
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
616 St Kilda Road 505 St Kilda Road 480 St Kilda Road 3 Charnwood Road 9 Commercial Road 181 St Kilda Road 574 Saint Kilda Road 576-578 Saint Kilda Road 493 St Kilda Road 71 Queens Road 620 St Kilda Road 608 St Kilda Road 610 St Kilda Road 636 St Kilda Road 492 St Kilda Road 566 St Kilda Road
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.