620 Collins Street, Melbourne
Monitoring - Services have been restored. It has been identified that core network equipment at 620 Collins St experienced an unexpected reboot. The NOC team has requested building management to investigate if any power interruption occurred on site.
Engineers are continuing to monitor the network to ensure the services remain stable.
Oct 18, 2026 - 03:11 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 17, 2026 - 19:05 AEDT

Scheduled Maintenance

Multiple Sites Oct 22, 2026 17:00-19:00 AEDT

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

470 St Kilda Road, 3004 Melbourne
480 St Kilda Road, 3004 Melbourne
492 St Kilda Road, 3004 Melbourne
493 St Kilda Road, 3004 Melbourne
505 St Kilda Road, 3004 Melbourne
539 St Kilda Road, 3004 Melbourne
9 Commercial Road, 3004 Melbourne

Service disruptions may be experienced during this window.
Posted on Oct 14, 2026 - 16:12 AEDT

Oct 18, 2026

Unresolved incident: 620 Collins Street, Melbourne.

Oct 17, 2026

Oct 16, 2026

No incidents reported.

Oct 15, 2026

25-27 Therry Street, 3000 Melbourne
Resolved - The electrical maintenance within the building has been completed and the services are back online. This incident has been resolved now.
Oct 15, 16:13 AEDT
Identified - Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
Oct 15, 14:47 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 15, 14:41 AEDT
66 Mt Alexander Road, Travancore 3032 VIC
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Oct 6, 14:51 AEDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Multiple Sites
Resolved - This incident has been resolved
Oct 13, 16:02 AEDT
Monitoring - The field technician attended the site and identified a power interruption to the main router, which caused the services to go offline. The issue has now been resolved, and all services are back up and running.
Oct 13, 15:21 AEDT
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

3000.RSSLL.ST.340
3000.RSSLL.ST.336
3000.RSSLL.ST.336
3000.LTRB.ST.68

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 13, 14:47 AEDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

241 City Road, Southbank
Resolved - This incident has been resolved.
Oct 9, 17:02 AEDT
Update - Third party contractor work has been completed and all services are back online.
Oct 9, 16:48 AEDT
Update - Third-party contractors working in the building have caused a power interruption affecting DGtek network devices. Further updates will be provided as more information becomes available.
Oct 9, 13:27 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 9, 13:24 AEDT

Oct 8, 2026

No incidents reported.

Oct 7, 2026

7 Riverside Quay, 3006 Southbank
Completed - The scheduled maintenance has been completed.
Oct 7, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Sep 29, 12:19 AEST

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

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