Pineapple Network Status

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Completed - The scheduled maintenance has been completed.
Nov 20, 15:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 12:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Nov 13, 15:27 AEDT

Network Wide

Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will impact customer services network wide.

Service disruptions may be experienced during this window.
Nov 12, 14:54 AEDT

3 Charnwood Road, St Kilda

Completed - The scheduled maintenance has been completed.
Nov 20, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Nov 19, 16:00 AEDT

Nov 19, 2024

70 Carl St, Woolloongabba

Resolved - This incident has been resolved.
Nov 19, 15:59 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 16:52 AEDT

Investigating - We are currently investigating this issue.
Nov 16, 16:20 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 14:27 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 16, 13:30 AEDT

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

VoIP Services

Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 AEDT

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Nov 13, 16:01 AEDT

Nov 15, 2024

70 Carl St, Woolloongabba

Resolved - A localised power issue caused a loss of power to the distribution switch in this building. Services have been restored.
Nov 15, 15:24 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 10:23 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 15, 10:00 AEDT

Nov 14, 2024

181 A’Beckett Street, Melbourne

Resolved - A circuit breaker providing power to the distribution switch in the building tripped causing a loss of service. Circuit breaker reset, and services restored.
Nov 14, 10:42 AEDT

Update - Field technicians are being dispatched to further investigate this incident.
Nov 14, 07:55 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 14, 01:08 AEDT

Nov 13, 2024

70 Carl Street, Woolloongabba

Resolved - The wireless radio providing connectivity to this site was interrupted by inclement weather.
Nov 13, 21:30 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 19:51 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 13, 19:15 AEDT

Nov 12, 2024

68 LaTrobe Street, Melbourne

Resolved - A suspected power issue caused a reboot of an edge switch. Services now restored.
Nov 12, 13:46 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 13:45 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 12, 11:02 AEDT

99 Whiteman Street, Southbank

Resolved - A faulty edge device was replaced, and services have been restored.
Nov 12, 13:45 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 12, 09:28 AEDT

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.