All Systems Operational
Scheduled Maintenance
Multiple Sites Nov 19, 2026 00:00-06:00 AEDT
Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
10 Moorabool Street, Geelong
2-4 Yarra Street, Geelong
110 Brougham Street, Geelong
120 Brougham Street, Geelong
Service disruptions may be experienced during this window.
Posted on Nov 02, 2026 - 17:19 AEDT
Sites Affected:
10 Moorabool Street, Geelong
2-4 Yarra Street, Geelong
110 Brougham Street, Geelong
120 Brougham Street, Geelong
Service disruptions may be experienced during this window.
Posted on Nov 02, 2026 - 17:19 AEDT
Past Incidents
Nov 12, 2026
Completed -
The scheduled maintenance has been completed.
Nov 12, 16:00 AEDT
Nov 12, 16:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:00 AEDT
Nov 12, 14:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Nov 5, 15:19 AEDT
Service disruptions may be experienced during this window.
Nov 5, 15:19 AEDT
Nov 11, 2026
No incidents reported.
Nov 10, 2026
Resolved -
This incident has been resolved.
Nov 10, 21:51 AEDT
Nov 10, 21:51 AEDT
Monitoring -
All services are restored and currently under monitoring to ensure stability.
Nov 10, 21:12 AEDT
Nov 10, 21:12 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 10, 18:18 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 10, 18:18 AEDT
Nov 9, 2026
No incidents reported.
Nov 8, 2026
No incidents reported.
Nov 7, 2026
No incidents reported.
Nov 6, 2026
Completed -
The scheduled maintenance has been completed.
Nov 6, 12:00 AEDT
Nov 6, 12:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 AEDT
Nov 6, 10:00 AEDT
Scheduled -
DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Nov 3, 10:35 AEDT
Service disruptions may be experienced during this window.
Nov 3, 10:35 AEDT
Nov 5, 2026
No incidents reported.
Nov 4, 2026
Resolved -
This incident has been resolved.
Nov 4, 14:35 AEDT
Nov 4, 14:35 AEDT
Monitoring -
DGtek field engineer attended the site and identified that the service interruptions were caused by a faulty network device located on Level 17 of the building, which affected several services.
The faulty device has since been replaced, and all affected services have been restored and are now back online.
Nov 4, 13:18 AEDT
The faulty device has since been replaced, and all affected services have been restored and are now back online.
Nov 4, 13:18 AEDT
Update -
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Nov 4, 12:27 AEDT
Nov 4, 12:27 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 4, 10:41 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 4, 10:41 AEDT
Resolved -
Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online
Nov 4, 09:22 AEDT
Nov 4, 09:22 AEDT
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
539 St Kilda Road, Melbourne
9 Commercial Road, Melbourne
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 4, 08:49 AEDT
Sites Affected:
539 St Kilda Road, Melbourne
9 Commercial Road, Melbourne
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 4, 08:49 AEDT
Nov 3, 2026
No incidents reported.
Nov 2, 2026
No incidents reported.
Nov 1, 2026
No incidents reported.
Oct 31, 2026
No incidents reported.
Oct 30, 2026
No incidents reported.
Oct 29, 2026
No incidents reported.