Update - Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Jul 02, 2026 - 11:49 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 02, 2026 - 11:30 AEST
Completed -
The scheduled maintenance has been completed.
Jun 26, 13:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 11:00 AEST
Scheduled -
As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.
These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.
While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.
Sites Affected:
340 Russell Street, 3000 Melbourne. 336 Russell Street, 3000 Melbourne. 68 La Trobe Street, 3000 Melbourne.
We appreciate your patience and understanding while these important network improvements are completed.
Jun 18, 17:47 AEST
Completed -
The scheduled maintenance has been completed.
Jun 24, 20:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 AEST
Scheduled -
As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.
These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.
While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.
Site Affected:
31-53 Cremorne Street, 3121 Cremorne
We appreciate your patience and understanding while these important network improvements are completed.
Jun 16, 14:08 AEST
Completed -
The scheduled maintenance has been completed.
Jun 24, 19:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 AEST
Scheduled -
As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.
These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.
While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.
Resolved -
Faulty devices have been replaced and the services are back online.
Jun 22, 18:45 AEST
Identified -
Field Engineer attended the site and identified that the network devices located at Level 1 and Level 12 failed to recover following the building power outage. The engineers are currently preparing to replace both devices to restore services as soon as possible.
Jun 22, 15:27 AEST
Update -
Field Engineer has been dispatched to the site for further investigation. More updates will be posted as they become available.
Jun 22, 13:56 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 22, 13:26 AEST
Completed -
The scheduled maintenance has been completed.
Jun 22, 13:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 11:00 AEST
Scheduled -
As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.
These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.
While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.
Sites Affected:
560 Lonsdale Street, 3003 Melbourne. 22-24 Jane Bell Lane , 3003 Melbourne.
We appreciate your patience and understanding while these important network improvements are completed.
Jun 15, 19:11 AEST
Resolved -
The field engineer identified that third-party contractor work had impacted a DGTek network device, causing the outage. The issue has now been rectified, and the affected device has been restored.
All services are back online and operating normally
Jun 19, 13:06 AEST
Update -
Field engineer has been dispatched to the site and actively working on to resolve the issue. Further updates will be provided as they become available.
Jun 19, 11:52 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 19, 09:49 AEST
