Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
550 Lygon Street 570 Lygon Street 590 Lygon Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 26, 2026 - 04:16 AEST
Completed -
The scheduled maintenance has been completed.
Jul 24, 10:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:00 AEST
Scheduled -
DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Jul 21, 16:00 AEST
Resolved -
This incident has been resolved
Jul 23, 22:18 AEST
Monitoring -
A fix had been implemented and devices are recovered now. Services had been restored. We are monitoring the status
Jul 22, 09:35 AEST
Identified -
The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.
Jul 21, 22:50 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 21, 20:24 AEST
Completed -
The scheduled maintenance has been completed
Jul 22, 11:44 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:00 AEST
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Jul 16, 15:43 AEST
Resolved -
Area power outage has been resolved and all impacted services have recovered.
Jul 19, 12:25 AEST
Identified -
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
Jul 19, 09:16 AEST
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Resolved -
This incident has been resolved
Jul 17, 18:56 AEST
Monitoring -
Faulty device has been replaced and the services are back online.
Jul 17, 18:46 AEST
Update -
The circuit breaker supplying power to the network device in the Level 17 communication room had tripped, resulting in a loss of power to the equipment.
Power has since been restored; however, the network switch appears to have developed a fault following the unexpected power outage. The onsite engineer is currently preparing to replace the faulty switch to restore services as quickly as possible.
Jul 17, 17:12 AEST
Identified -
The DGTEK field engineer has arrived on site and identified that there is no power available in the Level 17 communication room, which has resulted in some services going offline.
Further investigations are currently underway to determine the cause of the power outage. Additional updates will be provided as more information becomes available.
Jul 17, 16:00 AEST
Update -
Field Engineer is dispatched to the site for further investigating the issue.
Jul 17, 14:53 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 17, 14:27 AEST
