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All Systems Operational
Past Incidents
Aug 14, 2026
No incidents reported today.
Aug 13, 2026
Resolved -
This incident has been resolved.
Aug 13, 16:03 AEST
Aug 13, 16:03 AEST
Monitoring -
Power outage has been recovered and services been restored now. Engineers will keep monitoring the status
Aug 13, 15:13 AEST
Aug 13, 15:13 AEST
Identified -
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area.
Aug 13, 09:53 AEST
Aug 13, 09:53 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 13, 08:43 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 13, 08:43 AEST
Aug 12, 2026
No incidents reported.
Aug 11, 2026
No incidents reported.
Aug 10, 2026
No incidents reported.
Aug 9, 2026
No incidents reported.
Aug 8, 2026
No incidents reported.
Aug 7, 2026
Resolved -
This incident has been resolved and all services are back online.
Aug 7, 21:17 AEST
Aug 7, 21:17 AEST
Identified -
Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.
Aug 7, 20:33 AEST
Aug 7, 20:33 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 7, 19:57 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 7, 19:57 AEST
Aug 6, 2026
Resolved -
The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.
Aug 6, 09:36 AEST
Aug 6, 09:36 AEST
Update -
Field Engineer has been dispatched to the site for further investigation.
Aug 6, 09:08 AEST
Aug 6, 09:08 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 6, 08:29 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 6, 08:29 AEST
Aug 5, 2026
Resolved -
A power issue at the site caused a loss of power to network devices.Power has been restored, and services are back online .
This incident has now been resolved.
Aug 5, 15:11 AEST
This incident has now been resolved.
Aug 5, 15:11 AEST
Monitoring -
Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online .
The NOC is monitoring Devices now
Aug 5, 12:29 AEST
The NOC is monitoring Devices now
Aug 5, 12:29 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 5, 11:48 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 5, 11:48 AEST
Resolved -
A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online.
Aug 5, 08:42 AEST
Aug 5, 08:42 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 4, 22:31 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 4, 22:31 AEST
Aug 4, 2026
Aug 3, 2026
No incidents reported.
Aug 2, 2026
No incidents reported.
Aug 1, 2026
No incidents reported.
Jul 31, 2026
No incidents reported.