Pineapple Network Status

Apr 2, 2025

Resolved - This incident has been resolved.
Apr 2, 09:14 AEDT

Update - A software issue with a network edge device caused a loss of service. Device reconfigured, and services restored.
Apr 2, 09:13 AEDT

Update - DGtek field technicians have been dispatched to further investigate this incident.
Apr 2, 08:23 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Apr 2, 02:15 AEDT

480 Riversdale Road, Hawthorn East

Completed - The scheduled maintenance has been completed.
Apr 2, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 00:00 AEDT

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 480 Riversdale Road, Hawthorn East.

Service disruptions may be experienced during this window.
Mar 26, 09:38 AEDT

1 Queens Road, Melbourne

Completed - The scheduled maintenance has been completed.
Apr 2, 03:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 24, 17:07 AEDT

Apr 1, 2025

Mar 31, 2025

241 City Road, Southbank

Resolved - Electrical maintenance within the building caused a loss of power to network equipment. Maintenance concluded, and services back online.
Mar 31, 14:36 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 31, 12:32 AEDT

668 Bourke Street, Melbourne

Resolved - A power issue the building caused a loss of service. Power has been restored, and services are back online.
Mar 31, 12:17 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 31, 12:02 AEDT

241 City Road, Southbank

Resolved - DGTek field technicians attended site and identified a tripped circuit breaker. Circuit breaker has been reset, and services have been restored.
Mar 31, 12:15 AEDT

Update - DGtek Field engineers have been dispatched to further investigate this issue.
Mar 31, 11:25 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 31, 10:50 AEDT

668 Bourke Street, Melbourne

Resolved - The Building Manager advised that a third party had shut down power to network devices. Power has been restored, and services are back online.
Mar 31, 08:14 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 31, 08:07 AEDT

Mar 30, 2025

25 Therry Street, Melbourne

Resolved - This incident has been resolved.
Mar 30, 18:25 AEDT

Update - An uplink device issue was identified as the secondary cause of the loss of service, and a temporary workaround has been put in place in order to restore services. Further maintenance may be required at a later date to permanently resolve this fault.
Mar 30, 18:25 AEDT

Update - DGTek field technicians are continuing on-site investigations. Further updates to come.
Mar 30, 16:31 AEDT

Update - Building manager has advised that power has been restored, however network devices remain offline. A DGtek field technician has been dispatched to investigate further.
Mar 30, 12:53 AEDT

Update - DGtek have been advised that a power issue in the building is currently affecting network devices. ETR 2PM.
Mar 30, 10:02 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 30, 06:42 AEDT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

93 Cook Street, Port Melbourne

Resolved - A power outage in the area caused a loss of connection. Power restored, and services back online.
Mar 28, 11:58 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 28, 07:05 AEDT

Mar 27, 2025

Multiple Sites

Completed - The scheduled maintenance has been completed.
Mar 27, 13:35 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 12:00 AEDT

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections at the following sites:

122 River Esplanade, Docklands
128 Lorimer Street, Docklands
118 River Esplanade, Docklands
116 River Esplanade, Docklands
13 Point Park Crescent, Docklands
1 Point Park Crescent, Docklands
5 Point Park Crescent, Docklands
108 River Esplanade, Docklands
112 River Esplanade, Docklands
120 River Esplanade, Docklands

Service disruptions may be experienced during this window.
Mar 24, 11:23 AEDT

90 Lorimer Street, Docklands

Resolved - This incident has been resolved.
Mar 27, 13:13 AEDT

Update - The Building Manager has advised DGTek that while power has been restored to the building, some floors are still without power. Electricians are currently working to resolve this.
Mar 27, 13:03 AEDT

Identified - A power outage in the building has caused a loss of connection.
Mar 27, 10:09 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 27, 10:08 AEDT

Mar 26, 2025

35 Dickens Street, Elwood

Resolved - DGtek cable has been repaired, and services are now back online.
Mar 26, 13:48 AEDT

Update - Concrete cutting works have been approved by the Body Corporate, and restorative works have been scheduled for Wednesday 26/03/2025 between 10AM to 4PM.
Mar 25, 16:43 AEDT

Update - DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with the Body Corporate to obtain agreement to perform these works. Further updates to be provided as they come to us.
Mar 25, 14:30 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 25, 11:24 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 24, 17:26 AEDT

Identified - Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre.
Mar 24, 10:46 AEDT

Update - Field technicians have been dispatched to further investigate this issue.
Mar 24, 10:19 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 24, 08:17 AEDT

Mar 25, 2025

9 Dickens Street, Elwood

Resolved - DGtek Fibre has been repaired, and services restored.
Mar 25, 14:44 AEDT

Update - DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with Building Management to obtain agreement to perform these works. Further updates to be provided as they come to us.
Mar 25, 14:30 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 25, 11:24 AEDT

Update - DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Mar 24, 17:26 AEDT

Identified - Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre.
Mar 24, 10:46 AEDT

Update - Field technicians have been dispatched to further investigate this issue.
Mar 24, 10:32 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 24, 10:31 AEDT

161 Parramatta Road, Alburn

Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 AEDT

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer services at 161 Parramatta Road, Alburn.

Service disruptions may be experienced during this window.
Feb 6, 10:00 AEDT

Mar 24, 2025

1 Freshwater Place, Southbank

Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Mar 17, 11:14 AEDT

250 Elizabeth Street, Melbourne

Resolved - A faulty switch was identified, and replaced. Services are back online.
Mar 24, 13:57 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 21, 23:22 AEDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

616 St Kilda Road, Melbourne

Resolved - A power outage in the area has been resolved, and services are back online.
Mar 22, 14:01 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 22, 08:13 AEDT

620 St Kilda Road, Melbourne

Resolved - A power outage in the area has been resolved, and services are back online.
Mar 22, 14:01 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 22, 08:13 AEDT

VoIP Services

Completed - The scheduled maintenance has been completed.
Mar 22, 02:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 AEDT

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Mar 18, 09:20 AEDT

Mar 21, 2025

Multiple Sites

Completed - The scheduled maintenance has been completed.
Mar 21, 11:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:00 AEDT

Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed sites which may impact customer connections.

35 Malcolm Street, South Yarra
9 Yarra Street, South Yarra
50 Claremont Street, South Yarra
23-35 Malcolm Street, South Yarra
42 Ralston Street, South Yarra
7 Yarra Street, South Yarra
18 Yarra Street, South Yarra

Service disruptions may be experienced during this window.
Mar 20, 13:21 AEDT

Mar 20, 2025

18 Mt Alexander Road, Travancore

Resolved - This maintenance has been completed.
Mar 20, 16:46 AEDT

Identified - DGtek have been advised that electrical maintenance is underway in the building which is affecting customer connections.
Mar 20, 16:17 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 20, 16:17 AEDT

Mar 19, 2025

18 Yarra Street, South Yarra

Resolved - Electrical maintenance has been completed.
Mar 19, 14:48 AEDT

Identified - DGtek have been advised that electrical maintenance is underway within the building which is affecting services. Further updates will be provided as they come to us.
Mar 19, 12:55 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 19, 12:54 AEDT

Scheduled Maintenance

13 Martin Street, St Kilda Apr `2`, `2025` `17:00`-`18:00` AEDT

510 Church Street, Richmond Apr `3`, `2025` `00:00`-`06:00` AEDT

VoIP Services Apr `4`, `2025` `22:00` - Apr `5`, `2025` `02:00` AEDT

VoIP Services Apr `26`, `2025` `07:00`-`21:00` AEST

Multiple Sites Apr `29`, `2025` `21:00` - Apr `30`, `2025` `02:00` AEST

Past Incidents

Scheduled Maintenance

13 Martin Street, St Kilda Apr 2, 2025 17:00-18:00 AEDT

510 Church Street, Richmond Apr 3, 2025 00:00-06:00 AEDT

VoIP Services Apr 4, 2025 22:00 - Apr 5, 2025 02:00 AEDT

VoIP Services Apr 26, 2025 07:00-21:00 AEST