Resolved -
This incident has been resolved
Jul 17, 18:56 AEST
Monitoring -
Faulty device has been replaced and the services are back online.
Jul 17, 18:46 AEST
Update -
The circuit breaker supplying power to the network device in the Level 17 communication room had tripped, resulting in a loss of power to the equipment.
Power has since been restored; however, the network switch appears to have developed a fault following the unexpected power outage. The onsite engineer is currently preparing to replace the faulty switch to restore services as quickly as possible.
Jul 17, 17:12 AEST
Identified -
The DGTEK field engineer has arrived on site and identified that there is no power available in the Level 17 communication room, which has resulted in some services going offline.
Further investigations are currently underway to determine the cause of the power outage. Additional updates will be provided as more information becomes available.
Jul 17, 16:00 AEST
Update -
Field Engineer is dispatched to the site for further investigating the issue.
Jul 17, 14:53 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 17, 14:27 AEST
