412 St Kilda Road, Melbourne, 3004, Victoria
Monitoring - The network device has recovered, and engineers are currently monitoring the results.
May 27, 2026 - 09:37 AEST
Identified - The building management has confirmed that the outage is due to a water burst, and the power has been shut down, causing the network device to go offline
May 27, 2026 - 09:04 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 27, 2026 - 08:34 AEST
May 27, 2026
Multiple Sites
Completed - The scheduled maintenance has been completed.
May 27, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

60 Lorimer Street, Docklands VIC 3008
70 Lorimer Street, Docklands VIC 3008
64A River Esplanade, Docklands VIC 3008
66 Lorimer Street, Docklands VIC 3008

Service disruptions may be experienced during this window.
May 20, 13:44 AEST
May 26, 2026
30 St Andrews Place, 3002
Resolved - This incident has been resolved
May 26, 17:24 AEST
Monitoring - All services have been recovered. Engineers are monitoring the results.
May 26, 13:04 AEST
Update - Power outage has been restored. A field technician has been dispatched to the site for further investigation.
May 26, 12:25 AEST
Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
May 25, 18:35 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 25, 17:36 AEST
68 La Trobe Street, 3000
Resolved - This incident has been resolved.
May 26, 12:26 AEST
Monitoring - The faulty device has been replaced and the services are back online. Engineers are monitoring the results.
May 26, 12:09 AEST
Update - Onsite Technician has identified that the Level 10 Network device is faulty after the power outage. Actively working on to replace the device.
May 26, 10:17 AEST
Update - Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.
May 26, 08:23 AEST
Update - Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.
May 25, 21:49 AEST
Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
May 25, 18:35 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 25, 17:09 AEST
5 Lawson Street, 4215
Resolved - This incident has been resolved
May 26, 09:32 AEST
Monitoring - A power issue at the site caused a loss of power to network devices. Power has been restored by the building management and services are back online.
May 26, 08:47 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 25, 18:38 AEST
505 St Kilda Road,3004
Resolved - This incident has been resolved
May 26, 08:21 AEST
Update - All the devices recovered and stable for more than 1 hour. We are monitoring the status for few ours.
May 25, 21:56 AEST
Identified - Building Manager has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.
May 25, 17:15 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 25, 17:13 AEST
May 25, 2026
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
480 St Kilda Road, Melbourne 3004
Resolved - The faulty device has been replaced and this incident has been resolved.
May 22, 19:28 AEST
Identified - The onsite Technician is actively working to replace the faulty network device. No ETA has been provided at this stage. Further updates will be shared as they become available.
May 22, 15:22 AEST
Update - The onsite technician identified that the faulty UPS caused the entire site to go offline. During the restoration process, it was further discovered that one of the networking devices was also faulty. Restoration work is still in progress. While some services have been recovered, others are still undergoing restoration. No ETA has been provided at this stage. Further updates will be shared as they become available.
May 22, 13:01 AEST
Update - Tech team is already on site and working on recovering the services. ETR. around 30 mins.
May 22, 10:23 AEST
Update - We have dispatched technicians to the site to further investigate the issue.
May 22, 09:04 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 22, 08:36 AEST
May 21, 2026
5 Lawson Street, Southport 4215
Resolved - This incident has been resolved
May 21, 19:32 AEST
Monitoring - A power issue at the building caused a loss of power to network devices. Power has been restored, and services are back online.
May 21, 18:57 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 21, 18:00 AEST
May 20, 2026

No incidents reported.

May 19, 2026
Multiple Sites
Completed - The scheduled maintenance has been completed.
May 19, 15:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

150 Kerr Street, Fitzroy
300 Young Street, Fitzroy
353 Napier Street, Fitzroy


Service disruptions may be experienced during this window.
May 11, 16:58 AEST
May 18, 2026

No incidents reported.

May 17, 2026
Multiple Suburbs
Completed - The scheduled maintenance has been completed.
May 17, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 08:00 AEST
Scheduled - United Energy has scheduled critical maintenance works in the Brighton Road, Elwood area on 17/05/2026 between 08:00 AM – 03:00 PM.

While a power interruption is not currently expected, there is a possibility that nearby customers may be impacted during the maintenance window. Any power interruption, if it occurs, may result in temporary internet service disruptions across sites within suburbs including:

3182 - St Kilda
3184 – Elwood
3186 – Brighton
3189 – Moorabbin
3192 - Cheltenham
3194 - Mentone
3202 - Heatherton

We will continue to monitor the situation and provide updates if further information becomes available.
May 15, 17:12 AEST
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
20 Queens Road, 3004
Completed - The scheduled maintenance has been completed.
May 13, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 11:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 30, 20:38 AEST
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