All Systems Operational
Scheduled Maintenance
7 Riverside Quay, Southbank May 9, 2024 09:00-16:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 29, 2024 - 11:58 AEST
7 Riverside Quay, Southbank May 10, 2024 09:00-16:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 29, 2024 - 11:59 AEST
570 Lygon Street, Carlton North May 10, 2024 14:00-16:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Apr 30, 2024 - 13:24 AEST
68 La Trobe Street, Melbourne May 14, 2024 10:00-17:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on May 02, 2024 - 13:35 AEST
Multiple Sites May 14, 2024 23:00 - May 15, 2024 07:00 AEST
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Service disruptions may be experienced during this window.

Sites Affected:

623 Little Bourke Street, Melbourne
356 Collins St, Melbourne
533 Little Lonsdale Street, Melbourne
91 William Street, Melbourne
607 Bourke Street, Melbourne
451 Little Bourke Street, Melbourne
600 Bourke Street, Melbourne
470 Collins Street, Melbourne
454 Collins Street, Melbourne
480 Collins Street, Melbourne
452 Flinders Street, Melbourne
224 Queen Street, Melbourne
620 Collins Street, Melbourne
483 Swanston Street, Melbourne
25-27 Therry Street, Melbourne
181 A'Beckett Street, Melbourne
668 Bourke Street, Melbourne
568 Collins Street, Melbourne
560 Lonsdale Street, Melbourne
474 Flinders Street, Melbourne
462 Elizabeth Street, Melbourne
327 La Trobe Street, Melbourne
318 Queen Street, Melbourne
250 Elizabeth Street, Melbourne
157 A'Beckett Street, Melbourne
9-23 Mackenzie Street, Melbourne
555 Flinders Street, Melbourne
127-141 Abeckett Street, Melbourne
299 Queen Street, Melbourne
190 Queen Street, Melbourne
315 La Trobe Street, Melbourne
340 Russell Street, Melbourne
336 Russell Street, Melbourne
68 La Trobe Street, Melbourne
228 La Trobe Street, Melbourne
22-24 Jane Bell Lane, Melbourne
105 Batman Street, West Melbourne
58 Jeffcott Street, West Melbourne
33 Batman Street, West Melbourne
118 Dudley Street, West Melbourne
18 Waterview Walk, Docklands
757 Bourke Street, Docklands
198 Harbour Esplanade, Docklands
100 Harbour Esplanade, Docklands
60 Siddeley Street, Docklands
274 Ballarat Rd, Footscray
2 Ballarat Road, Footscray
2 Cobden Street, North Melbourne
800 Sydney Road, Brunswick
416 Gore Street, Fitzroy
150 Kerr Street, Fitzroy
452 Johnston Street, Abbotsford
590 Camberwell Road, Camberwell
770D Toorak Road, Glen Iris
770C Toorak Road, Glen Iris
770B Toorak Road, Glen Iris
770A Toorak Road, Glen Iris
Posted on May 08, 2024 - 14:03 AEST
12-14 Dickens Street, St Kilda May 16, 2024 14:00-16:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on May 08, 2024 - 14:31 AEST
Past Incidents
May 8, 2024
480 Collins Street, Melbourne
Completed - The scheduled maintenance has been completed.
May 8, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
May 1, 14:11 AEST
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
May 8, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:58 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
May 8, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

451 Little Bourke Street, Melbourne
13 Martin Street, St Kilda
424 St Kilda Road, St Kilda

Service disruptions may be experienced during this window.
Apr 30, 13:48 AEST
May 7, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
May 7, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:56 AEST
1 Albert Road, Melbourne
Completed - The scheduled maintenance has been completed.
May 7, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 30, 13:22 AEST
May 6, 2024
8 Kavanagh Street, Southbank
Resolved - This incident has been resolved.
May 6, 19:02 AEST
Identified - The Building Manager has informed DGtek that some testing is being performed in the building which will cause switches drop offline for several minutes over the course of the day.
May 6, 12:39 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 6, 12:38 AEST
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
May 6, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:52 AEST
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
Multiple Sites
Completed - The scheduled maintenance has been completed.
May 2, 04:55 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 23:55 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:
10 Moorabool Street / 47 Brougham Street, Geelong
110 Brougham Street, Geelong
120 Brougham Street, Geelong
2-4 Yarra Street, Geelong

Service disruptions may be experienced during this window.
Apr 16, 14:41 AEST
May 1, 2024
Apr 30, 2024
148 Wells Street, South Melbourne
Completed - The scheduled maintenance has been completed.
Apr 30, 10:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 23, 12:17 AEST
Apr 29, 2024
90 Lorimer Street, Docklands
Resolved - A building electrical issue caused a loss of power to a DGtek Network Edge Device. Power has been restored and services have returned to normal operation.
Apr 29, 07:50 AEST
Update - DGtek field engineers have attempted to schedule access to the building today in order to resolve this fault, but have been unsuccessful in scheduling this access with the building manager. DGTek Technicians will instead attend tomorrow morning to investigate further.
Apr 28, 14:34 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Apr 28, 12:55 AEST
Apr 28, 2024
148 Wells Street, South Melbourne
Resolved - A faulty UPS caused a loss of power to network equipment. The UPS was bypassed and services restored.
Apr 28, 14:14 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Apr 28, 12:15 AEST
Apr 27, 2024

No incidents reported.

Apr 26, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 26, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:42 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 26, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 14:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

70 Lorimer Street/66-68 River Esplanade, Docklands
66 Lorimer Street, Docklands
60 Lorimer Street, Docklands

Service disruptions may be experienced during this window.
Apr 22, 14:42 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 26, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

269-283 City Road, Southbank
99 Whiteman Street, Southbank
83 Whiteman Street, Southbank
79 Whiteman Street, Southbank
63 Whiteman Street, Southbank
241 City Road, Southbank
109 Clarendon Street, Southbank
151 Clarendon Street, Southbank


Service disruptions may be experienced during this window.
Apr 22, 14:01 AEST
Apr 25, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 25, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:41 AEST
Apr 24, 2024
7 Riverside Quay, Southbank
Completed - The scheduled maintenance has been completed.
Apr 24, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 19, 17:41 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Apr 24, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

122 River Esplanade Docklands
128 Lorimer Street Docklands
221 Sturt Street Southbank
118 River Esplanade Docklands
13 Point Park Crescent Docklands
1 Point Park Crescent Docklands
5 Point Park Crescent Docklands
120 River Esplanade Docklands
116 River Esplanade Docklands
108 River Esplanade Docklands
100 Lorimer Street Docklands
112 River Esplanade Docklands

Service disruptions may be experienced during this window.
Apr 19, 17:38 AEST
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