51 Gordon Street, 3011 Footscray
Identified - The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.
Jul 21, 2026 - 22:50 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 21, 2026 - 20:24 AEST

Scheduled Maintenance

86-92 Kavanagh Street, Southbank Jul 22, 2026 10:00-13:00 AEST

DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jul 16, 2026 - 15:43 AEST

30 St Andrews Place, 3002 East Melbourne Jul 24, 2026 08:00-10:00 AEST

DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jul 21, 2026 - 16:00 AEST

Multiple Sites Jul 28, 2026 12:00-15:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

601 Victoria Street, Abbotsford
5 Flockhart Street, Abbotsford
11 Flockhart Street, Abbotsford
8 Grosvenor Street, Abbotsford
18 Grosvenor Street, Abbotsford


Service disruptions may be experienced during this window.
Posted on Jul 21, 2026 - 15:20 AEST
Jul 22, 2026

No incidents reported today.

Jul 21, 2026

Unresolved incident: 51 Gordon Street, 3011 Footscray.

Jul 20, 2026

No incidents reported.

Jul 19, 2026
Multiple Sites
Resolved - Area power outage has been resolved and all impacted services have recovered.
Jul 19, 12:25 AEST
Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
Jul 19, 09:16 AEST
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

81 Warrigal Road, 3194 Mentone
35 Childers Street, 3194 Mentone

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 19, 08:52 AEST
Jul 18, 2026

No incidents reported.

Jul 17, 2026
269-283 City Road, 3006 Southbank
Resolved - This incident has been resolved
Jul 17, 18:56 AEST
Monitoring - Faulty device has been replaced and the services are back online.
Jul 17, 18:46 AEST
Update - The circuit breaker supplying power to the network device in the Level 17 communication room had tripped, resulting in a loss of power to the equipment.

Power has since been restored; however, the network switch appears to have developed a fault following the unexpected power outage. The onsite engineer is currently preparing to replace the faulty switch to restore services as quickly as possible.
Jul 17, 17:12 AEST
Identified - The DGTEK field engineer has arrived on site and identified that there is no power available in the Level 17 communication room, which has resulted in some services going offline.

Further investigations are currently underway to determine the cause of the power outage. Additional updates will be provided as more information becomes available.
Jul 17, 16:00 AEST
Update - Field Engineer is dispatched to the site for further investigating the issue.
Jul 17, 14:53 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 17, 14:27 AEST
Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
483 Swanston Street, Melbourne
Resolved - The outage was caused by a building power issue, which resulted in the network device going offline. Power has since been restored, the device is back online, and the internet service has been fully restored.

This incident has now been resolved.
Jul 10, 15:16 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 10, 14:23 AEST
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage