Pineapple Network Status

20-22 Albert Road,3205

Update - Technician is scheduled to dispatched again on Monday morning to troubleshoot the issue onsite.
Nov 02, 2025 - 13:19 AEDT

Update - Our technical team was on-site at 6:02 PM AEDT and remained for over one hour attempting to gain access to the equipment room.

Due to the building manager's confirmed unavailability for after-hours support, the team has been temporarily withdrawn from the site.

We are actively liaising with building management to secure a confirmed time for access. We will provide an immediate update once the troubleshooting window is scheduled.
Oct 31, 2025 - 19:51 AEDT

Update - Our technical team arrived on-site at 6:02 PM AEDT. We have encountered a temporary delay as we are awaiting a response from the building manager to gain the necessary access. We will provide an update as soon as access is secured and work commences.
Oct 31, 2025 - 18:20 AEDT

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 31, 2025 - 18:18 AEDT

Scheduled Maintenance

Multiple Sites Nov `6`, `2025` `00:00`-`02:00` AEDT

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

826-846 Lorimer Street, Port Melbourne 3207
228 La Trobe Street, Melbourne 3000
68 Clarke Street, Southbank 3006
221 Sturt Street, Southbank 3006

Service disruptions may be experienced during this window.
Posted on Oct 27, 2025 - 14:48 AEDT

Past Incidents

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

Unresolved incident: 20-22 Albert Road,3205.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

Network Wide

Completed - The scheduled maintenance has been completed.
Oct 31, 01:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will impact customer services network wide.

Service disruptions may be experienced during this window.
Oct 16, 11:42 AEDT

Oct 30, 2025

Oct 29, 2025

Multiple Sites

Completed - The scheduled maintenance has been completed.
Oct 29, 04:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 00:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

3 Greeves Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
21 Inkerman Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
8 Blanche Street, St Kilda 3182

Service disruptions may be experienced during this window.
Oct 20, 10:57 AEDT

Oct 28, 2025

607 Bourke Street, Melbourne 3000

Completed - The scheduled maintenance has been completed.
Oct 28, 21:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 19:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Oct 21, 14:05 AEDT

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

Multiple Sites

Completed - The scheduled maintenance has been completed.
Oct 23, 15:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 07:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

25 Therry Street, Melbourne 3000
8 Franklin Street, Melbourne 3000
483 Swanston Street, Melbourne 3000
5 Flockhart Street, Abbotsford 3067
18 Grosvenor Street, Abbotsford 3067
11 Flockhart Street, Abbotsford 3067
8 Grosvenor Street, Abbotsford 3067
601 Victoria Street, Abbotsford 3067
150 Kerr Street, Fitzroy 3065
300 Young Street, Fitzroy 3065
353 Napier Street, Fitzroy 3065
416 Gore Street, Fitzroy 3065

Service disruptions may be experienced during this window.
Oct 17, 16:01 AEDT

Multiple Sites

Completed - The scheduled maintenance has been completed.
Oct 23, 00:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:00 AEDT

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

356 Collins Street, Melbourne 3000
350 Collins Street, Melbourne 3000
91 William Street, Melbourne 3000
60 Siddeley Street, Docklands 3008
2 Ballarat Road, Footscray 3011
590 Lygon Street, Carlton 3053
570 Lygon Street, Carlton 3053
800 Sydney Road, Brunswick 3056
22 Wellington Road, Box Hill 3128

Service disruptions may be experienced during this window.
Oct 13, 12:32 AEDT

Oct 22, 2025

1 Freshwater Place, 3006

Resolved - This incident has been resolved. All services are back online after the area/street power outage
Oct 22, 02:37 AEDT

Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
Oct 22, 01:02 AEDT

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Scheduled Maintenance

Multiple Sites Nov 6, 2025 00:00-02:00 AEDT

Past Incidents

Multiple Sites Nov `6`, `2025` `00:00`-`02:00` AEDT