All Systems Operational

Scheduled Maintenance

Multiple Sites May 21, 2025 00:00-04:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

434 St Kilda Road, Melbourne 3004
424 St Kilda Road, Melbourne 3004

Service disruptions may be experienced during this window.
Posted on May 06, 2025 - 09:18 AEST

Multiple Sites May 28, 2025 22:00 - May 29, 2025 01:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

623 Little Bourke St, Melbourne 3000
356 Collins St, Melbourne 3000
533 Little Lonsdale Street, Melbourne 3000
91 William Street, Melbourne 3000
607 Bourke Street, Melbourne 3000
451 Little Bourke Street, Melbourne 3000
600 Bourke Street, Melbourne 3000
470 Collins Street, Melbourne 3000
454 Collins Street, Melbourne 3000
480 Collins Street, Melbourne 3000
452 Flinders Street, Melbourne 3000
224 Queen Street, Melbourne 3000
620 Collins Street, Melbourne 3000
483 Swanston Street, Melbourne 3000
25-27 Therry Street, Melbourne 3000
181 A'Beckett Street, Melbourne 3000
668 Bourke Street, Melbourne 3000
568 Collins Street, Melbourne 3000
560 Lonsdale Street, Melbourne 3000
474 Flinders Street, Melbourne 3000
462 Elizabeth Street, Melbourne 3000
327 La Trobe Street, Melbourne 3000
318 Queen Street, Melbourne 3000
250 Elizabeth Street, Melbourne 3000
157 A'Beckett Street, Melbourne 3000
9-23 Mackenzie Street, Melbourne 3000
555 Flinders Street, Melbourne 3000
127-141 Abeckett Street, Melbourne 3000
299 Queen Street, Melbourne 3000
190 Queen Street, Melbourne 3000
315 La Trobe Street, Melbourne 3000
340 Russell Street, Melbourne 3000
336 Russell Street, Melbourne 3000
68 La Trobe Street, Melbourne 3000
228 La Trobe Street, Melbourne 3000
22-24 Jane Bell Lane, Melbourne 3000
105 Batman Street, West Melbourne 3003
58 Jeffcott Street, West Melbourne 3003
33 Batman Street, West Melbourne 3003
118 Dudley Street, West Melbourne 3003
18 Waterview Walk, Docklands 3008
757 Bourke Street, Docklands 3008
198 Harbour Esplanade, Docklands 3008
100 Harbour Esplanade, Docklands 3008
60 Siddeley Street, Docklands 3008
274 Ballarat Rd, Footscray 3011
2 Ballarat Road, Footscray 3011
2 Cobden Street, North Melbourne 3051
800 Sydney Road, Brunswick 3056
416 Gore Street, Fitzroy 3065
150 Kerr Street, Fitzroy 3065
452 Johnston Street, Abbotsford 3067
590 Camberwell Road, Camberwell 3124
770D Toorak Road, Glen Iris 3146
770C Toorak Road, Glen Iris 3146
770B Toorak Road, Glen Iris 3146
770A Toorak Road, Glen Iris 3146
826-846 Lorimer Street, Port Melbourne 3207

Service disruptions may be experienced during this window.
Posted on May 01, 2025 - 18:20 AEST

Multiple Sites May 28, 2025 22:00 - May 29, 2025 01:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

28 Clarendon Street, Southbank 3006
50 Lorimer Street, Docklands 3008
100 Harbour Esplanade, Docklands 3008
826-846 Lorimer Street, Port Melbourne 3207
22-36 Walsh Street, West Melbourne 3003
478 St Kilda Road, Melbourne 3004


Service disruptions may be experienced during this window.
Posted on May 02, 2025 - 13:56 AEST
May 18, 2025
21 Inkerman Street, St Kilda
Resolved - A power issue at site caused a reboot of network equipment.
May 18, 15:27 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 18, 11:41 AEST
33 City Road, Southbank
Resolved - A power issue at site caused a loss of power to network devices. Power has been restored, and services now back online.
May 18, 08:44 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 18, 07:50 AEST
May 17, 2025

No incidents reported.

May 16, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
May 16, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
May 13, 10:27 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
May 16, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

148 Wells Street, Southbank
28 Freshwater Place, Southbank
99 Queens Bridge Street, Southbank
28 Clarendon Street, Southbank
2 Southbank Boulevard, Southbank
6 Riverside Quay, Southbank
8 Kavanagh Street, Southbank
88 Southbank Boulevard, Southbank
7 Riverside Quay, Southbank
38 Kavanagh Street, Southbank
33 City Road, Southbank
269-283 City Road, Southbank
22 Kavanagh Street, Southbank
1 Freshwater Place, Southbank
86-92 Kavanagh Street, Southbank
99 Whiteman Street, Southbank
83 Whiteman Street, Southbank
79 Whiteman Street, Southbank
63 Whiteman Street, Southbank
55 Southbank Boulevard, Southbank
241 City Road, Southbank
22-24 Dorcas Street, Southbank
183 City Road, Southbank
178-180 City Road, Southbank
173 City Road, Southbank
163 City Road, Southbank
100 Kavanagh Street, Southbank
109 Clarendon Street, Southbank
1 Riverside Quay, Southbank
151-153 Clarendon Street, Southbank
39 Dorcas Street, South Melbourne
38 Bank Street, South Melbourne
28 Bank Street, South Melbourne
69 Dorcas Street, South Melbourne
63 Dorcas Street, South Melbourne

Service disruptions may be experienced during this window.
Apr 9, 14:09 AEST
May 15, 2025
May 14, 2025
566 St Kilda Road, Melbourne
Completed - The scheduled maintenance has been completed.
May 14, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
May 1, 13:13 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
May 14, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

100 Albert Road, South Melbourne 3205
102 Albert Road, South Melbourne 3205
63 Stead Street, South Melbourne 3205
60 Albert Road, South Melbourne 3205
20-22 Albert Road, South Melbourne 3205
24 Albert Road, South Melbourne 3205
148-160 Albert Road, South Melbourne 3205
132-138 Albert Road, South Melbourne 3205

Service disruptions may be experienced during this window.
May 2, 11:05 AEST
May 13, 2025
21 Rose Street, Fitzroy
Resolved - A power issue at site caused a loss of power to network devices. Power has been restored, and services are back online.
May 13, 23:33 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 13, 21:51 AEST
483 Swanston Street, Melbourne
Resolved - A power issue at site caused a loss of power to network devices. Power has been restored, and services are back online.
May 13, 23:29 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 13, 21:50 AEST
39 Dorcas Street, South Melbourne
Completed - The scheduled maintenance has been completed.
May 13, 16:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
May 6, 10:26 AEST
12-14 Dickens Street, Elwood
Completed - The scheduled maintenance has been completed.
May 13, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 30, 12:45 AEST
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025
69 Dorcas Street, South Melbourne
Resolved - A faulty UPS caused a loss of connection to network equipment. UPS bypassed, and power restored.
May 10, 17:05 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 10, 09:59 AEST
39 Dorcas Street, South Melbourne
Resolved - A faulty UPS caused a loss of connection to network equipment. UPS bypassed, and power restored.
May 10, 17:04 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 10, 11:24 AEST
May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
88 Beaconsfield Parade, Albert Park
Completed - The scheduled maintenance has been completed.
May 7, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
May 1, 12:11 AEST
May 6, 2025
Call Centre
Resolved - This incident has been resolved.
May 6, 09:16 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 14:09 AEST
Identified - Our Voice Carrier has reported an outage of their network, and they are working to resolve this ASAP.
May 5, 10:00 AEST
Investigating - Our call centre is currently experiencing issues, and calls are unable to be taken.
May 5, 10:00 AEST
May 5, 2025
May 4, 2025
35 Childers Street, Mentone
Resolved - This incident has been resolved.
May 4, 10:54 AEST
Update - A faulty UPS caused a loss of power to network devices. UPS bypassed, and services restored.
May 4, 10:53 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 3, 15:52 AEST
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