Pineapple Network Status

Jul 8, 2025

Resolved - The service disruption occurred due to a power issue affecting some levels of the building. The issue has since been identified and resolved.
Jul 8, 11:58 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 8, 11:38 AEST

Multiple Sites

Completed - The scheduled maintenance has been completed.
Jul 8, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

8 Blanche Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
21 Inkerman Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
3 Greeves Street, St Kilda 3182

Service disruptions may be experienced during this window.
May 19, 12:04 AEST

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

Multiple sites down Abbotsford

Resolved - The faulty device has been replaced. All services have been restored to normal.
Jul 5, 15:49 AEST

Update - Our team is currently working to replace the faulty equipment. We will continue to update on the progress of restoration of site outage
Jul 5, 14:03 AEST

Identified - Tech team is at the site and Engineers are working on to resolve the issue.
Further updates will be given as soon as they are available.

Sites Affected:
5 Flockhart Street
11 Flockhart Street
8 Grosvenor Street
18 Grosvenor Street
601 Victoria street

We apologize for any inconvenience caused and are working to resolve issue as soon as possible
Jul 5, 10:24 AEST

Investigating - Multiple sites down at Abbotsford, 8 Grosvenor Street,18 Grosvenor Street, 601 Victoria Street, 11 Flockhart Street. Our technical team is investigating the issue
Jul 5, 05:55 AEST

Jul 4, 2025

VoIP Services

Completed - The scheduled maintenance has been completed.
Jul 4, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 22:00 AEST

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Jun 29, 20:13 AEST

Jul 3, 2025

576 StKilda Road, Melbourne, 3004, Victoria

Resolved - This incident has been resolved.
Jul 3, 22:50 AEST

Update - No abnormality detected during monitoring period. System back to normal.
Jul 3, 13:14 AEST

Monitoring - The building manager has confirmed that some breakers had tripped. The electrician has resolved the issue. Our technical team is currently monitoring the system closely.
Jul 3, 10:41 AEST

Identified - The Building Manager has advised that a power issue is affecting Levels 10 to 19 in the West building. An electrician is expected to attend the site by 10:00 AM AEST to investigate further.

We will provide an update once more information becomes available.
Jul 3, 09:24 AEST

Update - We are continuing to investigate this issue.
Jul 3, 07:59 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 3, 07:57 AEST

8 Blanche Street, St Kilda

Completed - The scheduled maintenance has been completed.
Jul 3, 12:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 10:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 24, 12:58 AEST

Jul 2, 2025

Level 2, 566 St Kilda Rd, Melbourne

Completed - The scheduled maintenance has been completed.
Jul 2, 19:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 23, 15:19 AEST

Multiple Sites

Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

21 Marine Parade, St Kilda 3182
12 Marine Parade, St Kilda 3182

Service disruptions may be experienced during this window.
May 20, 10:40 AEST

Jul 1, 2025

No incidents reported.

Jun 30, 2025

Multiple Sites

Resolved - This incident has been resolved.
Jun 30, 18:12 AEST

Update - Technicians have brought up all the sites and kept under monitoring.
Jun 30, 11:02 AEST

Identified - The issue has been identified and fix is being implemented. The technicians are bringing up the sites.
Jun 30, 10:36 AEST

Update - Our field technician has gained access to the MDF where the aggregation router is located. Upon inspection, it was discovered that the network equipment had been powered off and several physical connections had been disturbed.

Restoration efforts are currently underway, and we are working to restore services as quickly as possible.

Further updates will be provided shortly.
Jun 30, 09:55 AEST

Update - Our field technician has been on-site at 100 Albert Road since 7:00 AM. We are still attempting to contact the Building Manager, but all efforts so far have been unsuccessful.
Jun 30, 07:35 AEST

Update - Our field technician attended 100 Albert Road but was unable to gain access, as approval from the Building Manager is still pending. Attempts to contact the BMs have so far been unsuccessful.

As a result, the following buildings are experiencing service interruptions:

100 Albert Road
20 Albert Road
60 Albert Road
132–138 Albert Road
150 Albert Road
24 Albert Road
63 Stead Street

We will provide further updates as more information becomes available.
Jun 28, 13:12 AEST

Update - The technical team is currently on-site at 100 Albert Rd and awaiting access to the building. Entry is pending approval from the Building Manager (BM). However, the BMs for this site remain uncontactable at this time.

We will provide further updates as soon as more information becomes available.
Jun 28, 10:49 AEST

Update - The technician has arrived on-site and is currently attempting to gain access to the building.
Jun 28, 09:54 AEST

Update - Technician is arranged and on the way to the site to investigate further.
Jun 28, 09:26 AEST

Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

100 Albert Rd
20 Albert Rd
60 Albert Rd
132-138 Albert Road
150 Albert Rd
24 Albert Road
63 Stead Street

We apologize for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 28, 08:54 AEST

568 Collins Street, Melbourne

Resolved - This incident has been resolved.

The site went offline due to a power issue at the building.
Jun 30, 13:45 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 30, 13:15 AEST

Jun 29, 2025

No incidents reported.

Jun 28, 2025

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Multiple Sites Jul `16`, `2025` `00:00`-`04:00` AEST

Multiple Sites Jul `23`, `2025` `00:00`-`03:00` AEST

Past Incidents

All Systems Operational

Scheduled Maintenance

Multiple Sites Jul 16, 2025 00:00-04:00 AEST

Multiple Sites Jul 23, 2025 00:00-03:00 AEST

Past Incidents

Multiple Sites Jul `16`, `2025` `00:00`-`04:00` AEST

Multiple Sites Jul `23`, `2025` `00:00`-`03:00` AEST