576 StKilda Road, Melbourne, 3004, Victoria
Update - No abnormality detected during monitoring period. System back to normal.
Jul 03, 2025 - 13:14 AEST
Monitoring - The building manager has confirmed that some breakers had tripped. The electrician has resolved the issue. Our technical team is currently monitoring the system closely.
Jul 03, 2025 - 10:41 AEST
Identified - The Building Manager has advised that a power issue is affecting Levels 10 to 19 in the West building. An electrician is expected to attend the site by 10:00 AM AEST to investigate further.

We will provide an update once more information becomes available.
Jul 03, 2025 - 09:24 AEST
Update - We are continuing to investigate this issue.
Jul 03, 2025 - 07:59 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 03, 2025 - 07:57 AEST

Scheduled Maintenance

VoIP Services Jul 3, 2025 22:00 - Jul 4, 2025 02:00 AEST

Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Posted on Jun 29, 2025 - 20:13 AEST

Multiple Sites Jul 8, 2025 00:00-04:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

8 Blanche Street, St Kilda 3182
5 Greeves Street, St Kilda 3182
7 Greeves Street, St Kilda 3182
21 Inkerman Street, St Kilda 3182
33 Inkerman Street, St Kilda 3182
3 Greeves Street, St Kilda 3182

Service disruptions may be experienced during this window.
Posted on May 19, 2025 - 12:04 AEST

Multiple Sites Jul 16, 2025 00:00-04:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

299 Queen Street, Melbourne
190 Queen Street, Melbourne

Service disruptions may be experienced during this window.
Posted on Jun 18, 2025 - 10:16 AEST

Multiple Sites Jul 23, 2025 00:00-03:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

148-160 Albert Road, South Melbourne
100 Albert Road, South Melbourne
132-138 Albert Road, South Melbourne
102 Albert Road, South Melbourne
60 Albert Road, South Melbourne
20-22 Albert Road, South Melbourne
24 Albert Road, South Melbourne
63 Stead Street, South Melbourne

Service disruptions may be experienced during this window.
Posted on Jun 18, 2025 - 10:06 AEST
Jul 3, 2025
8 Blanche Street, St Kilda
Completed - The scheduled maintenance has been completed.
Jul 3, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 24, 12:58 AEST
Jul 2, 2025
Level 2, 566 St Kilda Rd, Melbourne
Completed - The scheduled maintenance has been completed.
Jul 2, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 23, 15:19 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jul 2, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

21 Marine Parade, St Kilda 3182
12 Marine Parade, St Kilda 3182

Service disruptions may be experienced during this window.
May 20, 10:40 AEST
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Multiple Sites
Resolved - This incident has been resolved.
Jun 30, 18:12 AEST
Update - Technicians have brought up all the sites and kept under monitoring.
Jun 30, 11:02 AEST
Identified - The issue has been identified and fix is being implemented. The technicians are bringing up the sites.
Jun 30, 10:36 AEST
Update - Our field technician has gained access to the MDF where the aggregation router is located. Upon inspection, it was discovered that the network equipment had been powered off and several physical connections had been disturbed.

Restoration efforts are currently underway, and we are working to restore services as quickly as possible.

Further updates will be provided shortly.
Jun 30, 09:55 AEST
Update - Our field technician has been on-site at 100 Albert Road since 7:00 AM. We are still attempting to contact the Building Manager, but all efforts so far have been unsuccessful.
Jun 30, 07:35 AEST
Update - Our field technician attended 100 Albert Road but was unable to gain access, as approval from the Building Manager is still pending. Attempts to contact the BMs have so far been unsuccessful.

As a result, the following buildings are experiencing service interruptions:

100 Albert Road
20 Albert Road
60 Albert Road
132–138 Albert Road
150 Albert Road
24 Albert Road
63 Stead Street

We will provide further updates as more information becomes available.
Jun 28, 13:12 AEST
Update - The technical team is currently on-site at 100 Albert Rd and awaiting access to the building. Entry is pending approval from the Building Manager (BM). However, the BMs for this site remain uncontactable at this time.

We will provide further updates as soon as more information becomes available.
Jun 28, 10:49 AEST
Update - The technician has arrived on-site and is currently attempting to gain access to the building.
Jun 28, 09:54 AEST
Update - Technician is arranged and on the way to the site to investigate further.
Jun 28, 09:26 AEST
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

100 Albert Rd
20 Albert Rd
60 Albert Rd
132-138 Albert Road
150 Albert Rd
24 Albert Road
63 Stead Street


We apologize for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 28, 08:54 AEST
568 Collins Street, Melbourne
Resolved - This incident has been resolved.

The site went offline due to a power issue at the building.
Jun 30, 13:45 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 30, 13:15 AEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025
Network Wide
Resolved - This incident has been resolved.
Jun 22, 20:37 AEST
Update - DGtek Network Engineers has successfully restored peering connectivity with the upstream provider earlier this morning. Since then, no further data drop issues have been observed.

We continue to actively monitor the situation and are working closely with the upstream carrier to identify the root cause of the outage.
Jun 20, 10:57 AEST
Monitoring - The upstream carrier identified an issue affecting Amazon Networks within Australia. A temporary fix has been implemented, and the service is currently under monitoring to ensure stability.
Jun 19, 18:31 AEST
Update - Engineers are working actively with the upstream carrier to resolve the issue.
Jun 19, 17:45 AEST
Investigating - Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 19, 17:17 AEST
Jun 21, 2025
51 Gordon Street, Footscray
Resolved - This incident has been resolved.
Jun 21, 00:29 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 20, 10:29 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 20, 02:23 AEST
Jun 20, 2025
VoIP Services
Completed - The scheduled maintenance has been completed.
Jun 20, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 22:00 AEST
Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer VoIP services.

Service disruptions may be experienced during this window.
Jun 16, 20:31 AEST
Jun 19, 2025
Building A2/33 Inkerman St, St Kilda
Completed - The scheduled maintenance has been completed.
Jun 19, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 10:00 AEST
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Jun 18, 19:34 AEST
Network Wide
Completed - The scheduled maintenance has been completed.
Jun 19, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 AEST
Scheduled - DGtek Network Engineers will be performing emergency maintenance to their network which will impact customer services network wide.

Service disruptions may be experienced during this window.
Jun 17, 20:53 AEST
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