Completed -
The scheduled maintenance has been completed.
Sep 17, 13:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 11:00 AEST
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Sep 11, 17:36 AEST
Completed -
The scheduled maintenance has been completed.
Sep 17, 01:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 00:00 AEST
Scheduled -
DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Sep 16, 19:58 AEST
Resolved -
one of the devices uplink had been disrupted during a third-party installation. Our tech team fixed the issue. Incident is resolved now.
Sep 11, 12:15 AEST
Update -
A tech team is deployed to the building further investigate outage.
Sep 11, 11:47 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 11, 10:36 AEST
Resolved -
A temporary fix has been applied, and the devices are currently stable. The power instability was caused by a faulty electrical component
Sep 6, 16:17 AEST
Monitoring -
The BM office has confirmed that technicians are actively monitoring the power termination circuit boards.
Sep 6, 12:36 AEST
Update -
The BM office has confirmed that the power instability issue is being investigated, and necessary actions will be taken to resolve it.
Sep 6, 09:06 AEST
Update -
Engineers have observed that the power supply in the common areas of YMCA College Square is unstable, resulting in disruptions to network devices on Levels 6 to 8
Sep 5, 22:17 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 5, 22:11 AEST
Resolved -
Issue was fixed by turning ON the termination circuit at Level1 which is feeding common areas of all the levels.
Sep 5, 18:06 AEST
Identified -
Tech team is onsite and found common areas of YMCA College Squares area in Level 6, 7 and Level 8 has no power causing network devices goes down
Sep 5, 17:25 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 5, 16:10 AEST
