9 Lawson Street, 4215 Southport
Monitoring - All services are restored and currently under monitoring to ensure stability.
Nov 10, 2026 - 21:12 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 10, 2026 - 18:18 AEDT

Scheduled Maintenance

21-23 Rose Street, 3065 Fitzroy Nov 12, 2026 14:00-16:00 AEDT

DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Nov 05, 2026 - 15:19 AEDT

Multiple Sites Nov 19, 2026 00:00-06:00 AEDT

Our up-stream carrier will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

10 Moorabool Street, Geelong
2-4 Yarra Street, Geelong
110 Brougham Street, Geelong
120 Brougham Street, Geelong


Service disruptions may be experienced during this window.
Posted on Nov 02, 2026 - 17:19 AEDT

Nov 10, 2026

Unresolved incident: 9 Lawson Street, 4215 Southport.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

38 Kavanagh Street, 3006 Southbank
Completed - The scheduled maintenance has been completed.
Nov 6, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 10:00 AEDT
Scheduled - DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Nov 3, 10:35 AEDT

Nov 5, 2026

No incidents reported.

Nov 4, 2026

88 Southbank Boulevard, 3006 Southbank
Resolved - This incident has been resolved.
Nov 4, 14:35 AEDT
Monitoring - DGtek field engineer attended the site and identified that the service interruptions were caused by a faulty network device located on Level 17 of the building, which affected several services.

The faulty device has since been replaced, and all affected services have been restored and are now back online.
Nov 4, 13:18 AEDT
Update - A field engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Nov 4, 12:27 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 4, 10:41 AEDT
Multiple Sites
Resolved - Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online
Nov 4, 09:22 AEDT
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

539 St Kilda Road, Melbourne
9 Commercial Road, Melbourne

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Nov 4, 08:49 AEDT

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

3-5 St Kilda Road, 3182 St Kilda.
Completed - The scheduled maintenance has been completed.
Oct 27, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 09:30 AEDT
Scheduled - Pineapple Network has been notified that the electricity distributor is planning a potential power outage that may affect customer services at 3–5 St Kilda Road.

Customers may experience service disruptions during this period.
Oct 20, 18:24 AEDT
Network Wide
Resolved - This incident has been resolved.
Oct 27, 14:05 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 25, 12:56 AEDT
Investigating - Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 25, 10:45 AEDT
21 Rose Street,Fitzroy
Resolved - This incident has been resolved now.
Oct 27, 14:02 AEDT
Monitoring - The service has been restored following the power maintenance. Engineers are monitoring the results.
Oct 27, 12:42 AEDT
Identified - An ongoing power maintenance in the area has caused a loss of power to network devices, resulting in a service disruption. Further updates will be provided as they become available
Oct 27, 11:10 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 27, 08:50 AEDT
483 Swanston Street, Melbourne
Resolved - This incident has been resolved now.
Oct 27, 14:02 AEDT
Monitoring - Building management has confirmed that power has been restored to the affected device following the water leakage in the communications room
Oct 27, 13:03 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 27, 08:52 AEDT
Incident History Powered by Atlassian Statuspage