Multiple Sites

Incident Report for Pineapple Network

Resolved

This incident has been resolved.
Posted Oct 22, 2026 - 15:45 AEDT

Monitoring

All services are back online after the area power outage. Engineers are now monitoring the results.
Posted Oct 22, 2026 - 15:07 AEDT

Identified

An ongoing power outage in the area has caused a loss of power to network devices, resulting in a service disruption. Further updates will be provided as they become available
Posted Oct 22, 2026 - 14:55 AEDT

Investigating

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

150 Kerr Street, 3065 Fitzroy
353 Napier Street, 3065 Fitzroy
300 Young Street, 3065 Fitzroy
21 Rose Street, 3065 Fitzroy

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Posted Oct 22, 2026 - 14:30 AEDT