80 Lorimer Street, 3008

Incident Report for Pineapple Network

Resolved

This issue has been fixed and the site is back to normal.
Posted Dec 04, 2025 - 15:54 AEDT

Identified

Field Technician has identified the faulty UPS at the site has caused the site distribution switch to go offline.
Posted Dec 04, 2025 - 13:55 AEDT

Update

Field Technician has been dispatched to the site for further investigating the issue.
Posted Dec 04, 2025 - 13:41 AEDT

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Posted Dec 04, 2025 - 12:56 AEDT
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