A surge during during the power related incident has damaged one of the network devices servicing this building. A DGtek field engineer is on-site currently working to replace the damaged equipment. ETR within next 4 hours.
Posted Jan 30, 2023 - 14:00 AEDT
Identified
The Building Manager has confirmed an issue with the power in the building. An electrician has been contacted and will be on-site ASAP. Further updates to be provided as they come to us.
Posted Jan 30, 2023 - 12:55 AEDT
Investigating
Engineers have observed network alarms at 22 Kavanagh Street, Southbank. This is causing some services to be offline. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.