The faulty device has been replaced. All services are restored.
Posted Feb 13, 2026 - 17:50 AEDT
Identified
The on-site engineer has identified faulty hardware in the main distribution network device as the root cause of the issue and is currently working to resolve it
Posted Feb 13, 2026 - 13:31 AEDT
Investigating
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
11-12 Phillip Court 344 Lorimer Street 11 Salmon Street 78 Wirraway Drive 63-85 Turner Street 30 Prohasky Street 578 Lorimer Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.