A break in Third-Party fibre connecting this site was discovered. Fibre break has been repaired and services have been restored.
Posted Dec 05, 2024 - 13:22 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 05, 2024 - 13:00 AEDT
Update
No faults were found on-site. This issue has been escalated to Vocus for investigation into the loss of fibre connectivity to the site.
Posted Dec 05, 2024 - 11:09 AEDT
Update
A DGtek field technician has been dispatched to further investigate this issue.
Posted Dec 05, 2024 - 08:07 AEDT
Update
Network engineers have been unable to contact the building manager regarding the loss of connection to the building. Further attempts will be made tomorrow.
Posted Dec 04, 2024 - 22:03 AEDT
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.