1 Queens Road, Melbourne

Incident Report for Pineapple Network

Resolved

This incident has been resolved.

Posted Apr 02, 2025 - 09:14 AEDT

Update

A software issue with a network edge device caused a loss of service. Device reconfigured, and services restored.

Posted Apr 02, 2025 - 09:13 AEDT

Update

DGtek field technicians have been dispatched to further investigate this incident.

Posted Apr 02, 2025 - 08:23 AEDT

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Apr 02, 2025 - 02:15 AEDT