Faulty UPS has been bypassed, and services have been restored.
Posted Nov 27, 2023 - 11:17 AEDT
Identified
A faulty UPS has caused a loss of power to network equipment at site. DGtek field technicians are currently working to bypass the UPS to restore services until it can be replaced.
Posted Nov 27, 2023 - 10:15 AEDT
Update
DGtek field technicians are currently on-site investigating this fault.
Posted Nov 27, 2023 - 09:16 AEDT
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.