The Building Manager has advised that an Electrician is on site resolving the power issue. Further updates to be provided as they come to us.
Posted Oct 10, 2024 - 10:34 AEDT
Identified
The building manager has advised that power has been shut down to some levels due to water ingress. This has caused a loss of connection to network equipment. Further updates to be provided as they come to us.
Posted Oct 09, 2024 - 18:35 AEDT
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.