DGtek field engineer attended the site and identified that the service interruptions were caused by a faulty network device located on Level 17 of the building, which affected several services.
The faulty device has since been replaced, and all affected services have been restored and are now back online.
Posted Nov 04, 2026 - 13:18 AEDT
Update
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Posted Nov 04, 2026 - 12:27 AEDT
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.