The monitoring period is complete with all services operating normally. This incident is now fully resolved.
Posted Sep 16, 2026 - 15:27 AEST
Monitoring
Issue has been fixed now. All services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
Posted Sep 16, 2026 - 10:09 AEST
Identified
The issue has been identified as a fiber fault. Field engineer is actively working on a fix.
Posted Sep 16, 2026 - 10:04 AEST
Update
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
Posted Sep 16, 2026 - 09:36 AEST
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.