Multiple Sites

Incident Report for Pineapple Network

Resolved

This incident has been resolved.

Posted Sep 10, 2026 - 14:41 AEST

Monitoring

Field Technician identified that the issue was caused by a building circuit breaker supplying power to the main network equipment in the building MDF.

The issue has now been resolved, and Engineers are monitoring the network to confirm everything remains stable.

Posted Sep 10, 2026 - 14:09 AEST

Update

Field Technician has been dispatched to the site for further investigation. Further updates will be provided as they become available.

Posted Sep 10, 2026 - 13:17 AEST

Investigating

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

8 Blanche Street, 3182
3 Greeves Street, 3182
5 Greeves Street, 3182
7 Greeves Street, 3182
21 Inkerman Street, 3182
33 Inkerman Street, 3182

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Sep 10, 2026 - 13:09 AEST