The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.
Posted Aug 06, 2026 - 09:36 AEST
Update
Field Engineer has been dispatched to the site for further investigation.
Posted Aug 06, 2026 - 09:08 AEST
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.