The DGtek Fiber crew has fixed the damaged fiber and the services are back online.
Posted Jan 22, 2026 - 17:11 AEDT
Update
The issue has been escalated to the DGtek Fiber crew for further investigation. Further updates will be provided as they become available
Posted Jan 22, 2026 - 14:14 AEDT
Update
Field Technician has reached the site and further investigations are going on.
Posted Jan 22, 2026 - 10:30 AEDT
Update
Field Technician has been dispatched to the site for further investigation.
Posted Jan 22, 2026 - 09:34 AEDT
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.