Field Technician have identified that the issue was with the building circuit breaker supplying power to the network equipment. The issue has been resolved, and services are restored now.
Posted Sep 25, 2026 - 16:44 AEST
Update
Our technician has arrived on site and is currently investigating the cause of the outage. Further updates will be provided as more information becomes available.
Posted Sep 25, 2026 - 16:14 AEST
Update
A technician has been dispatched and is currently en route to the site to conduct further investigation into the outage.
Posted Sep 25, 2026 - 15:06 AEST
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.