Faulty devices have been replaced and the services are back online.
Posted Jun 22, 2026 - 18:45 AEST
Identified
Field Engineer attended the site and identified that the network devices located at Level 1 and Level 12 failed to recover following the building power outage. The engineers are currently preparing to replace both devices to restore services as soon as possible.
Posted Jun 22, 2026 - 15:27 AEST
Update
Field Engineer has been dispatched to the site for further investigation. More updates will be posted as they become available.
Posted Jun 22, 2026 - 13:56 AEST
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.