Multiple Sites

Incident Report for Pineapple Network

Resolved

This incident has been resolved

Posted Oct 13, 2026 - 16:02 AEDT

Monitoring

The field technician attended the site and identified a power interruption to the main router, which caused the services to go offline. The issue has now been resolved, and all services are back up and running.

Posted Oct 13, 2026 - 15:21 AEDT

Investigating

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

3000.RSSLL.ST.340
3000.RSSLL.ST.336
3000.RSSLL.ST.336
3000.LTRB.ST.68

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Oct 13, 2026 - 14:47 AEDT