Outage at 8 Grosvenor Street

Incident Report for Pineapple Network

Resolved

This incident has been resolved.
Posted Sep 17, 2026 - 17:35 AEST

Monitoring

Power to the network device has been recovered and services been restored now. Engineers will keep monitoring the status
Posted Sep 17, 2026 - 14:53 AEST

Identified

Building manager informed maintenance is currently in progress with an electrician. We will provide updates as necessary.
Posted Sep 17, 2026 - 14:49 AEST

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Posted Sep 17, 2026 - 14:35 AEST
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