68 Mt Alexander Road, Travancore

Incident Report for Pineapple Network

Resolved

This incident has been resolved.

Posted Dec 09, 2025 - 13:41 AEDT

Monitoring

The devices lost power due to a building power issue. The issue has now been rectified, and all devices are back online.

Posted Dec 09, 2025 - 10:50 AEDT

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Dec 09, 2025 - 10:31 AEDT