800 Sydney Rd, Brunswick

Incident Report for Pineapple Network

Resolved

This incident has been resolved.
Posted Feb 12, 2026 - 05:41 AEDT

Monitoring

Services have now been restored. The outage was attributed to a third-party backhaul provider. We will monitor the link for the next few hours.
Posted Feb 12, 2026 - 01:53 AEDT

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Posted Feb 11, 2026 - 22:50 AEDT
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