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Incident Report for Pineapple Network

Identified

The issue has been escalated to the upstream carrier. Initial investigations have identified that the upstream carrier's network device is offline, which has resulted in the interruption of network services.
Posted Jul 21, 2026 - 22:50 AEST

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Posted Jul 21, 2026 - 20:24 AEST
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