299 Queen Street, Melbourne

Incident Report for Pineapple Network

Resolved

Electrical maintenance has been completed and services have been restored.

Posted Sep 20, 2023 - 11:07 AEST

Identified

We have spoken with the Building Manager who has advised there is currently electrical maintenance underway which is affecting customer connections. Maintenance should be complete within the hour.

Posted Sep 20, 2023 - 10:20 AEST

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Sep 20, 2023 - 10:12 AEST