68 La Trobe Street, Melbourne

Incident Report for Pineapple Network

Postmortem

A tripped circuit breaker caused a loss of power to two network edge devices. Power restored and services are back online.

Posted Jan 07, 2025 - 17:07 AEDT

Resolved

This incident has been resolved.

Posted Jan 07, 2025 - 16:30 AEDT

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Jan 07, 2025 - 12:03 AEDT