412 St Kilda Road, Melbourne, 3004, Victoria

Incident Report for Pineapple Network

Resolved

This incident has been resolved

Posted May 27, 2026 - 10:17 AEST

Monitoring

The network device has recovered, and engineers are currently monitoring the results.

Posted May 27, 2026 - 09:37 AEST

Identified

The building management has confirmed that the outage is due to a water burst, and the power has been shut down, causing the network device to go offline

Posted May 27, 2026 - 09:04 AEST

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted May 27, 2026 - 08:34 AEST