18 Mt Alexander Road, Travancore

Incident Report for Pineapple Network

Resolved

This maintenance has been completed.

Posted Mar 20, 2025 - 16:46 AEDT

Identified

DGtek have been advised that electrical maintenance is underway in the building which is affecting customer connections.

Posted Mar 20, 2025 - 16:17 AEDT

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Mar 20, 2025 - 16:17 AEDT