38 Bank Street South Melbourne

Incident Report for Pineapple Network

Resolved

Our engineers have replaced the device, issue has been resolved.
Posted Mar 27, 2024 - 16:03 AEDT

Investigating

Engineers have observed network alarms at the listed site which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

The building manager has confirmed a breaker has been turned off which has brought down our equipment, they are currently investigating the issue.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Posted Mar 27, 2024 - 12:44 AEDT
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