Multiple Sites

Incident Report for Pineapple Network

Resolved

The devices went offline due to a power outage. Power has now been restored, and all devices are back online. Services are operating normally.
Posted Feb 19, 2026 - 00:00 AEDT

Investigating

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

8 Franklin Street
483 Swanston Street
2 Cobden Street

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Posted Feb 18, 2026 - 22:30 AEDT
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