DGtek cable has been repaired, and services are now back online.
Posted Mar 26, 2025 - 13:48 AEDT
Update
Concrete cutting works have been approved by the Body Corporate, and restorative works have been scheduled for Wednesday 26/03/2025 between 10AM to 4PM.
Posted Mar 25, 2025 - 16:43 AEDT
Update
DGtek Field crews have located the broken fibre, and repairs will require concrete cutting works at site. Field crews are working with the Body Corporate to obtain agreement to perform these works. Further updates to be provided as they come to us.
Posted Mar 25, 2025 - 14:30 AEDT
Update
DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Posted Mar 25, 2025 - 11:24 AEDT
Update
DGtek field crews are continuing works to repair the damaged fibre. Further updates to be provided as the come to us.
Posted Mar 24, 2025 - 17:26 AEDT
Identified
Damage to DGtek fibre has been identified, and field crews are working to repair the damaged fibre.
Posted Mar 24, 2025 - 10:46 AEDT
Update
Field technicians have been dispatched to further investigate this issue.
Posted Mar 24, 2025 - 10:19 AEDT
Investigating
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.