241 City Road, Southbank

Incident Report for Pineapple Network

Resolved

This incident has been resolved.

Posted Oct 09, 2026 - 17:02 AEDT

Update

Third party contractor work has been completed and all services are back online.

Posted Oct 09, 2026 - 16:48 AEDT

Update

Third-party contractors working in the building have caused a power interruption affecting DGtek network devices. Further updates will be provided as more information becomes available.

Posted Oct 09, 2026 - 13:27 AEDT

Investigating

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

Posted Oct 09, 2026 - 13:24 AEDT