Pineapple Network Status

All Systems Operational

Scheduled Maintenance

Past Incidents

Apr 28, 2026

No incidents reported today.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Multiple Sites

Resolved - A UPS fault caused devices at the site to go offline, impacting services. Our technicians have attended the site and rectified the issue. All affected services are now restored.
Apr 24, 17:06 AEST

Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

150 Kerr Street
353 Napier Street
300 Young Street , Fitzroy

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Apr 24, 15:00 AEST

578 Lorimer Street, Port Melbourne VIC 3207

Completed - The scheduled maintenance has been completed.
Apr 24, 01:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 23:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 17, 10:58 AEST

Apr 23, 2026

Multiple Sites

Completed - The scheduled maintenance has been completed.
Apr 23, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 00:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

151-153 Clarendon Street
269-283 City Road
99 Whiteman Street
83 Whiteman Street
79 Whiteman Street
63 Whiteman Street
241 City Road
109 Clarendon Street

Service disruptions may be experienced during this window.
Apr 17, 10:24 AEST

Apr 22, 2026

Multiple Sites

Completed - The scheduled maintenance has been completed.
Apr 22, 18:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 09:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

60 Lorrimar St
70 Lorrimar St
64 - 68 River Esplanade

Service disruptions may be experienced during this window.
Apr 13, 13:23 AEST

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

7 Riverside Quay, Southbank 3006

Completed - The scheduled maintenance has been completed.
Apr 17, 05:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 AEST

Scheduled - Planned Emergency Building Maintenance

We have been notified of building electrical maintenance scheduled during this period. Internet services may be interrupted while the maintenance is in progress.
Apr 16, 19:03 AEST

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

2 Ballarat Road, Footscray

Resolved - This incident has been resolved
Apr 14, 10:38 AEST

Monitoring - The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online
Apr 14, 10:01 AEST

Update - The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available
Apr 14, 09:36 AEST

Update - Field Technician has been dispatched to the site for further investigation.
Apr 14, 08:53 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Apr 14, 02:37 AEST

All Systems Operational

Scheduled Maintenance

Multiple Sites May 1, 2026 00:00-02:00 AEST

Past Incidents

Multiple Sites May `1`, `2026` `00:00`-`02:00` AEST