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All Systems Operational
Past Incidents
Jul 11, 2026
No incidents reported today.
Jul 10, 2026
Resolved -
The outage was caused by a building power issue, which resulted in the network device going offline. Power has since been restored, the device is back online, and the internet service has been fully restored.
This incident has now been resolved.
Jul 10, 15:16 AEST
This incident has now been resolved.
Jul 10, 15:16 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 10, 14:23 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 10, 14:23 AEST
Jul 9, 2026
No incidents reported.
Jul 8, 2026
No incidents reported.
Jul 7, 2026
Completed -
The scheduled maintenance has been completed.
Jul 7, 17:00 AEST
Jul 7, 17:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 AEST
Jul 7, 13:00 AEST
Scheduled -
Network engineers will be performing emergency maintenance on the network infrastructure in the listed sites, which will temporarily affect customer connections in DGtek-connected buildings.
Affected Sites:
9 Lawson Street, 4215 Southport
56 Scarborough Street, 4215 Southport
5 Lawson Street, 4215 Southport
1-5 Cremin Street, 4122 Upper Mount Gravatt
Service disruptions will be experienced during this window.
Jul 7, 09:46 AEST
Affected Sites:
9 Lawson Street, 4215 Southport
56 Scarborough Street, 4215 Southport
5 Lawson Street, 4215 Southport
1-5 Cremin Street, 4122 Upper Mount Gravatt
Service disruptions will be experienced during this window.
Jul 7, 09:46 AEST
Jul 6, 2026
No incidents reported.
Jul 5, 2026
No incidents reported.
Jul 4, 2026
No incidents reported.
Jul 3, 2026
No incidents reported.
Jul 2, 2026
Completed -
The scheduled maintenance has been completed.
Jul 2, 17:00 AEST
Jul 2, 17:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 15:00 AEST
Jul 2, 15:00 AEST
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Jun 23, 15:06 AEST
Service disruptions may be experienced during this window.
Jun 23, 15:06 AEST
Resolved -
This incident has been resolved.
Jul 2, 14:58 AEST
Jul 2, 14:58 AEST
Monitoring -
Access to the equipment cabinet has been secured, and a fix has been applied to the network device. All services have now been restored and are back online.
Jul 2, 13:08 AEST
Jul 2, 13:08 AEST
Update -
The field engineer has arrived on site and is currently waiting to receive the access keys for the network equipment cabinet in order to proceed with the required work.
Jul 2, 12:28 AEST
Jul 2, 12:28 AEST
Update -
Field Engineer has been dispatched to the site for further investigation. Further updates will be provided as they become available.
Jul 2, 11:49 AEST
Jul 2, 11:49 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 2, 11:30 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 2, 11:30 AEST
Completed -
The scheduled maintenance has been completed.
Jul 2, 01:00 AEST
Jul 2, 01:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 AEST
Jul 2, 00:00 AEST
Scheduled -
Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple suburbs.
Suburbs Affected:
3182 - St Kilda
3184 – Elwood
3185 - Ripponlea
3186 – Brighton
Service disruptions may be experienced during this window.
Jun 23, 11:44 AEST
Suburbs Affected:
3182 - St Kilda
3184 – Elwood
3185 - Ripponlea
3186 – Brighton
Service disruptions may be experienced during this window.
Jun 23, 11:44 AEST
Jul 1, 2026
No incidents reported.
Jun 30, 2026
No incidents reported.
Jun 29, 2026
No incidents reported.
Jun 28, 2026
No incidents reported.
Jun 27, 2026
No incidents reported.