Subscribe to UpdatesSubscribe
Visit our support site.
All Systems Operational
Past Incidents
Mar 15, 2026
No incidents reported today.
Mar 14, 2026
No incidents reported.
Mar 13, 2026
No incidents reported.
Mar 12, 2026
No incidents reported.
Mar 11, 2026
Resolved -
The monitoring period for 31-53 Cremorne Street is now complete, and all network services have remained stable. The root cause was confirmed to be a localized power interruption affecting onsite hardware.
We have verified that all services are performing as expected. This incident is now closed.
Mar 11, 11:36 AEDT
We have verified that all services are performing as expected. This incident is now closed.
Mar 11, 11:36 AEDT
Monitoring -
The network devices at 31-53 Cremorne Street have been successfully restored and services are currently back online. Our engineering team has identified that the disruption was caused by a power-related reboot of onsite hardware.
We will continue to monitor the stability of the connection for the next hour to ensure no further issues occur. A final update will be provided once the monitoring period is complete.
Mar 11, 09:31 AEDT
We will continue to monitor the stability of the connection for the next hour to ensure no further issues occur. A final update will be provided once the monitoring period is complete.
Mar 11, 09:31 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 11, 08:46 AEDT
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 11, 08:46 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 11, 03:00 AEDT
Mar 11, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 AEDT
Mar 11, 00:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
16 Tennyson Street
23-25 Charnwood Road
24 Tennyson Street
24A Tennyson Street
33 Charnwood Road
57 Inkerman Street
76 Wellington Street
67 Inkerman Street
35 Marine Parade
343 St Kilda Road
19A Dickens Street
19 Dickens Street
58 Dickens Street
15-17 Charnwood Road
56 Dickens Street
68 Dickens Street
4 Tennyson Street
15 Dickens Street
22 Tennyson Street
11 Dickens Street
12 Tennyson Street
17 Dickens Street
83-89 Brighton Road
77-81 Brighton Road
6A Dickens Street
352 St Kilda Road
376 St Kilda Road
322 St Kilda Road
29 Dickens Street
5 Dickens Street
21A Dickens Street
Service disruptions may be experienced during this window.
Mar 5, 18:24 AEDT
Sites Affected:
16 Tennyson Street
23-25 Charnwood Road
24 Tennyson Street
24A Tennyson Street
33 Charnwood Road
57 Inkerman Street
76 Wellington Street
67 Inkerman Street
35 Marine Parade
343 St Kilda Road
19A Dickens Street
19 Dickens Street
58 Dickens Street
15-17 Charnwood Road
56 Dickens Street
68 Dickens Street
4 Tennyson Street
15 Dickens Street
22 Tennyson Street
11 Dickens Street
12 Tennyson Street
17 Dickens Street
83-89 Brighton Road
77-81 Brighton Road
6A Dickens Street
352 St Kilda Road
376 St Kilda Road
322 St Kilda Road
29 Dickens Street
5 Dickens Street
21A Dickens Street
Service disruptions may be experienced during this window.
Mar 5, 18:24 AEDT
Mar 10, 2026
No incidents reported.
Mar 9, 2026
Completed -
The scheduled maintenance has been completed.
Mar 9, 03:00 AEDT
Mar 9, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 00:00 AEDT
Mar 9, 00:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
127-141 Abeckett Street
315 La Trobe Street
Service disruptions may be experienced during this window.
Feb 24, 12:16 AEDT
Sites Affected:
127-141 Abeckett Street
315 La Trobe Street
Service disruptions may be experienced during this window.
Feb 24, 12:16 AEDT
Mar 8, 2026
No incidents reported.
Mar 7, 2026
No incidents reported.
Mar 6, 2026
Completed -
The scheduled maintenance has been completed.
Mar 6, 03:00 AEDT
Mar 6, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 00:00 AEDT
Mar 6, 00:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
38 Glover Street
15-35 Thistlethwaite Street
89 Gladstone Street
87 Gladstone Street
9 Power Street
35 Queens Bridge Street
Service disruptions may be experienced during this window.
Feb 24, 11:50 AEDT
Sites Affected:
38 Glover Street
15-35 Thistlethwaite Street
89 Gladstone Street
87 Gladstone Street
9 Power Street
35 Queens Bridge Street
Service disruptions may be experienced during this window.
Feb 24, 11:50 AEDT
Mar 5, 2026
Completed -
The scheduled maintenance has been completed.
Mar 5, 01:00 AEDT
Mar 5, 01:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 23:00 AEDT
Mar 4, 23:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
60 Lorimer Street
66 Lorimer Street
70 Lorimer Street
Service disruptions may be experienced during this window.
Feb 25, 16:02 AEDT
Sites Affected:
60 Lorimer Street
66 Lorimer Street
70 Lorimer Street
Service disruptions may be experienced during this window.
Feb 25, 16:02 AEDT
Mar 4, 2026
Mar 3, 2026
Resolved -
Our engineers have rectified the issue that was causing the outage. All services have now been restored and are operating normally.
Mar 3, 08:21 AEDT
Mar 3, 08:21 AEDT
Update -
Engineers have been dispatched to the site and are expected to arrive by 7:00 AM. We will provide further updates once on-site assessment begins.
Mar 3, 06:37 AEDT
Mar 3, 06:37 AEDT
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Sites Affected:
582 Lorimer Street
588 Lorimer Street
600 Lorimer Street
240-254 Kings Way
322-326 Coventry Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 3, 03:03 AEDT
Sites Affected:
582 Lorimer Street
588 Lorimer Street
600 Lorimer Street
240-254 Kings Way
322-326 Coventry Street
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Mar 3, 03:03 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 3, 03:00 AEDT
Mar 3, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:00 AEDT
Mar 3, 00:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
582 Lorimer Street
588 Lorimer Street
600 Lorimer Street
240-254 Kings Way
322-326 Coventry Street
Service disruptions may be experienced during this window.
Feb 25, 11:16 AEDT
Sites Affected:
582 Lorimer Street
588 Lorimer Street
600 Lorimer Street
240-254 Kings Way
322-326 Coventry Street
Service disruptions may be experienced during this window.
Feb 25, 11:16 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 3, 03:00 AEDT
Mar 3, 03:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:01 AEDT
Mar 3, 00:01 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.
Sites Affected:
122 River Esplanade
118 River Esplanade
120 River Esplanade
116 River Esplanade
108 River Esplanade
112 River Esplanade
100 Lorimer Street
128 Lorimer Street
13 Point Park Crescent
1 Point Park Crescent
5 Point Park Crescent
Service disruptions may be experienced during this window.
Feb 24, 11:42 AEDT
Sites Affected:
122 River Esplanade
118 River Esplanade
120 River Esplanade
116 River Esplanade
108 River Esplanade
112 River Esplanade
100 Lorimer Street
128 Lorimer Street
13 Point Park Crescent
1 Point Park Crescent
5 Point Park Crescent
Service disruptions may be experienced during this window.
Feb 24, 11:42 AEDT
Mar 2, 2026
No incidents reported.
Mar 1, 2026
No incidents reported.