All Systems Operational

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

109 Clarendon Street, Southbank
Resolved - This incident has been resolved and all services are back online.
Aug 7, 21:17 AEST
Identified - Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.
Aug 7, 20:33 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 7, 19:57 AEST

Aug 6, 2026

608 St Kilda Road, 3004 Melbourne
Resolved - The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.
Aug 6, 09:36 AEST
Update - Field Engineer has been dispatched to the site for further investigation.
Aug 6, 09:08 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 6, 08:29 AEST

Aug 5, 2026

299 Queen Street, Melbourne
Resolved - A power issue at the site caused a loss of power to network devices.Power has been restored, and services are back online .

This incident has now been resolved.
Aug 5, 15:11 AEST
Monitoring - Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online .
The NOC is monitoring Devices now
Aug 5, 12:29 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 5, 11:48 AEST
299 Queen Street, Melbourne
Resolved - A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online.
Aug 5, 08:42 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 4, 22:31 AEST

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

2-4 Yarra Street, Geelong
Resolved - Power has been restored, and services are back online.
Jul 29, 03:02 AEST
Identified - Ongoing Electrical maintenance within the building caused a loss of power to network devices. Additional updates will be provided as more information becomes available.
Jul 29, 01:18 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 29, 01:17 AEST
2-4 Yarra Street, Geelong
Resolved - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 29, 01:04 AEST

Jul 28, 2026

Multiple Sites
Completed - The scheduled maintenance has been completed.
Jul 28, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 12:00 AEST
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

601 Victoria Street, Abbotsford
5 Flockhart Street, Abbotsford
11 Flockhart Street, Abbotsford
8 Grosvenor Street, Abbotsford
18 Grosvenor Street, Abbotsford


Service disruptions may be experienced during this window.
Jul 21, 15:20 AEST

Jul 27, 2026

Network Impairment affecting Lygon Street Carlton Area
Resolved - This incident has been resolved.
Jul 27, 05:35 AEST
Update - The root cause has been identified and faulty equipment has been replaced. The backhaul link is now stable and DGtek NOC is monitoring as services returned to operation.
Jul 26, 11:22 AEST
Update - A DGTEK field engineer has been dispatched to the site to further investigate the issue. Additional updates will be provided as more information becomes available.
Jul 26, 10:34 AEST
Update - An engineer has been dispatched to investigate the bachaul link. We will provide further updates as the work progresses.
Jul 26, 09:50 AEST
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

550 Lygon Street
570 Lygon Street
590 Lygon Street

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 26, 04:16 AEST

Jul 26, 2026

Jul 25, 2026

No incidents reported.

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