All Systems Operational

Aug 17, 2026

22 Kavanagh Street, Southbank
Resolved - This incident has been resolved.
Aug 17, 10:36 AEST
Monitoring - The faulty network device has been replaced, and all services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
Aug 17, 09:54 AEST
Identified - A water leak in the building's communication room has damaged the main network device, resulting in a loss of internet service across the entire building.

Onsite engineer is currently working to replace the damaged network switch and restore the services.
Aug 17, 08:49 AEST
Update - A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
Aug 17, 08:23 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 17, 02:13 AEST

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

590 Camberwell Road, Camberwell
Resolved - This incident has been resolved.
Aug 13, 16:03 AEST
Monitoring - Power outage has been recovered and services been restored now. Engineers will keep monitoring the status
Aug 13, 15:13 AEST
Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area.
Aug 13, 09:53 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 13, 08:43 AEST

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

109 Clarendon Street, Southbank
Resolved - This incident has been resolved and all services are back online.
Aug 7, 21:17 AEST
Identified - Building management has confirmed that the Ongoing power outage has caused the loss of power to network devices in the building.
Aug 7, 20:33 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 7, 19:57 AEST

Aug 6, 2026

608 St Kilda Road, 3004 Melbourne
Resolved - The field engineer arrived on site and in meantime the network device had already recovered, with all affected services restored. Upon investigation, it was observed that the network router had undergone a power reboot. At this stage, all services are operating normally, and the outage is considered resolved.
Aug 6, 09:36 AEST
Update - Field Engineer has been dispatched to the site for further investigation.
Aug 6, 09:08 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 6, 08:29 AEST

Aug 5, 2026

299 Queen Street, Melbourne
Resolved - A power issue at the site caused a loss of power to network devices.Power has been restored, and services are back online .

This incident has now been resolved.
Aug 5, 15:11 AEST
Monitoring - Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online .
The NOC is monitoring Devices now
Aug 5, 12:29 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 5, 11:48 AEST
299 Queen Street, Melbourne
Resolved - A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online.
Aug 5, 08:42 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Aug 4, 22:31 AEST

Aug 4, 2026

Aug 3, 2026

No incidents reported.

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