483 Swanston Street, Melbourne
Monitoring - Building management has confirmed that power has been restored to the affected device following the water leakage in the communications room
Oct 27, 2026 - 13:03 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 27, 2026 - 08:52 AEDT
21 Rose Street,Fitzroy
Monitoring - The service has been restored following the power maintenance. Engineers are monitoring the results.
Oct 27, 2026 - 12:42 AEDT
Identified - An ongoing power maintenance in the area has caused a loss of power to network devices, resulting in a service disruption. Further updates will be provided as they become available
Oct 27, 2026 - 11:10 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 27, 2026 - 08:50 AEDT
3-5 St Kilda Road, 3182 St Kilda.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 2026 - 09:30 AEDT
Scheduled - Pineapple Network has been notified that the electricity distributor is planning a potential power outage that may affect customer services at 3–5 St Kilda Road.

Customers may experience service disruptions during this period.
Oct 27, 2026 09:30-16:00 AEDT
Network Wide
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 25, 2026 - 12:56 AEDT
Investigating - Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 25, 2026 - 10:45 AEDT

Oct 27, 2026

Unresolved incidents: 3-5 St Kilda Road, 3182 St Kilda., 483 Swanston Street, Melbourne, 21 Rose Street,Fitzroy.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Unresolved incident: Network Wide.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Multiple Sites
Completed - The scheduled maintenance has been completed.
Oct 22, 19:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 17:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

470 St Kilda Road, 3004 Melbourne
480 St Kilda Road, 3004 Melbourne
492 St Kilda Road, 3004 Melbourne
493 St Kilda Road, 3004 Melbourne
505 St Kilda Road, 3004 Melbourne
539 St Kilda Road, 3004 Melbourne
9 Commercial Road, 3004 Melbourne

Service disruptions may be experienced during this window.
Oct 14, 16:12 AEDT
Multiple Sites
Resolved - This incident has been resolved.
Oct 22, 15:45 AEDT
Monitoring - All services are back online after the area power outage. Engineers are now monitoring the results.
Oct 22, 15:07 AEDT
Identified - An ongoing power outage in the area has caused a loss of power to network devices, resulting in a service disruption. Further updates will be provided as they become available
Oct 22, 14:55 AEDT
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

150 Kerr Street, 3065 Fitzroy
353 Napier Street, 3065 Fitzroy
300 Young Street, 3065 Fitzroy
21 Rose Street, 3065 Fitzroy

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 22, 14:30 AEDT

Oct 21, 2026

620 Collins Street, 3000, Melbourne
Resolved - This incident has been resolved. Services are back online.
Oct 21, 17:20 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 21, 13:51 AEDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

620 Collins Street, Melbourne
Resolved - The monitoring period has concluded and all services remain stable. This incident is now resolved.
Oct 19, 03:51 AEDT
Monitoring - Services have been restored. It has been identified that core network equipment at 620 Collins St experienced an unexpected reboot. The NOC team has requested building management to investigate if any power interruption occurred on site.
Engineers are continuing to monitor the network to ensure the services remain stable.
Oct 18, 03:11 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 17, 19:05 AEDT

Oct 18, 2026

Oct 17, 2026

Oct 16, 2026

No incidents reported.

Oct 15, 2026

25-27 Therry Street, 3000 Melbourne
Resolved - The electrical maintenance within the building has been completed and the services are back online. This incident has been resolved now.
Oct 15, 16:13 AEDT
Identified - Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
Oct 15, 14:47 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 15, 14:41 AEDT
66 Mt Alexander Road, Travancore 3032 VIC
Completed - The scheduled maintenance has been completed.
Oct 15, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:00 AEDT
Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Oct 6, 14:51 AEDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Multiple Sites
Resolved - This incident has been resolved
Oct 13, 16:02 AEDT
Monitoring - The field technician attended the site and identified a power interruption to the main router, which caused the services to go offline. The issue has now been resolved, and all services are back up and running.
Oct 13, 15:21 AEDT
Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

3000.RSSLL.ST.340
3000.RSSLL.ST.336
3000.RSSLL.ST.336
3000.LTRB.ST.68

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 13, 14:47 AEDT
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