Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 17, 2026 - 19:05 AEDT
Resolved -
The electrical maintenance within the building has been completed and the services are back online. This incident has been resolved now.
Oct 15, 16:13 AEDT
Identified -
Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
Oct 15, 14:47 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 15, 14:41 AEDT
Completed -
The scheduled maintenance has been completed.
Oct 15, 12:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 11:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Oct 6, 14:51 AEDT
Resolved -
This incident has been resolved
Oct 13, 16:02 AEDT
Monitoring -
The field technician attended the site and identified a power interruption to the main router, which caused the services to go offline. The issue has now been resolved, and all services are back up and running.
Oct 13, 15:21 AEDT
Investigating -
Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
Resolved -
This incident has been resolved.
Oct 9, 17:02 AEDT
Update -
Third party contractor work has been completed and all services are back online.
Oct 9, 16:48 AEDT
Update -
Third-party contractors working in the building have caused a power interruption affecting DGtek network devices. Further updates will be provided as more information becomes available.
Oct 9, 13:27 AEDT
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Oct 9, 13:24 AEDT
Completed -
The scheduled maintenance has been completed.
Oct 7, 17:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 10:00 AEDT
Scheduled -
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Sep 29, 12:19 AEST
