All Systems Operational

Scheduled Maintenance

Multiple Sites Dec 18, 2025 12:00-14:00 AEDT

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

5 Flockhart Street, Abbotsford 3067
11 Flockhart Street, Abbotsford 3067
8 Grosvenor Street, Abbotsford 3067
18 Grosvenor Street, Abbotsford 3067
601 Victoria Street, Abbotsford 3067

Service disruptions may be experienced during this window.
Posted on Dec 12, 2025 - 11:26 AEDT
Dec 15, 2025

No incidents reported today.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
68 Mt Alexander Road, Travancore
Resolved - This incident has been resolved.
Dec 9, 13:41 AEDT
Monitoring - The devices lost power due to a building power issue. The issue has now been rectified, and all devices are back online.
Dec 9, 10:50 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 9, 10:31 AEDT
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
80 Lorimer Street, 3008
Resolved - This issue has been fixed and the site is back to normal.
Dec 4, 15:54 AEDT
Identified - Field Technician has identified the faulty UPS at the site has caused the site distribution switch to go offline.
Dec 4, 13:55 AEDT
Update - Field Technician has been dispatched to the site for further investigating the issue.
Dec 4, 13:41 AEDT
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Dec 4, 12:56 AEDT
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

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