Pineapple Network Status

All Systems Operational

Scheduled Maintenance

86-92 Kavanagh Street, Southbank Jul `22`, `2026` `10:00`-`13:00` AEST

DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jul 16, 2026 - 15:43 AEST

30 St Andrews Place, 3002 East Melbourne Jul `24`, `2026` `08:00`-`10:00` AEST

DGtek Network Engineers will be performing emergency maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jul 21, 2026 - 16:00 AEST

Multiple Sites Jul `28`, `2026` `12:00`-`15:00` AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

601 Victoria Street, Abbotsford
5 Flockhart Street, Abbotsford
11 Flockhart Street, Abbotsford
8 Grosvenor Street, Abbotsford
18 Grosvenor Street, Abbotsford

Service disruptions may be experienced during this window.
Posted on Jul 21, 2026 - 15:20 AEST

Past Incidents

Jul 21, 2026

No incidents reported today.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

Multiple Sites

Resolved - Area power outage has been resolved and all impacted services have recovered.
Jul 19, 12:25 AEST

Identified - Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
Jul 19, 09:16 AEST

Investigating - Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

81 Warrigal Road, 3194 Mentone
35 Childers Street, 3194 Mentone

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 19, 08:52 AEST

Jul 18, 2026

No incidents reported.

Jul 17, 2026

269-283 City Road, 3006 Southbank

Resolved - This incident has been resolved
Jul 17, 18:56 AEST

Monitoring - Faulty device has been replaced and the services are back online.
Jul 17, 18:46 AEST

Update - The circuit breaker supplying power to the network device in the Level 17 communication room had tripped, resulting in a loss of power to the equipment.

Power has since been restored; however, the network switch appears to have developed a fault following the unexpected power outage. The onsite engineer is currently preparing to replace the faulty switch to restore services as quickly as possible.
Jul 17, 17:12 AEST

Identified - The DGTEK field engineer has arrived on site and identified that there is no power available in the Level 17 communication room, which has resulted in some services going offline.

Further investigations are currently underway to determine the cause of the power outage. Additional updates will be provided as more information becomes available.
Jul 17, 16:00 AEST

Update - Field Engineer is dispatched to the site for further investigating the issue.
Jul 17, 14:53 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jul 17, 14:27 AEST

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

483 Swanston Street, Melbourne

Resolved - The outage was caused by a building power issue, which resulted in the network device going offline. Power has since been restored, the device is back online, and the internet service has been fully restored.

This incident has now been resolved.
Jul 10, 15:16 AEST

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

Multiple Sites, Queensland

Completed - The scheduled maintenance has been completed.
Jul 7, 17:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 AEST

Scheduled - Network engineers will be performing emergency maintenance on the network infrastructure in the listed sites, which will temporarily affect customer connections in DGtek-connected buildings.

Affected Sites:

9 Lawson Street, 4215 Southport
56 Scarborough Street, 4215 Southport
5 Lawson Street, 4215 Southport
1-5 Cremin Street, 4122 Upper Mount Gravatt

Service disruptions will be experienced during this window.
Jul 7, 09:46 AEST

All Systems Operational

Scheduled Maintenance

86-92 Kavanagh Street, Southbank Jul 22, 2026 10:00-13:00 AEST

30 St Andrews Place, 3002 East Melbourne Jul 24, 2026 08:00-10:00 AEST

Multiple Sites Jul 28, 2026 12:00-15:00 AEST

Past Incidents

86-92 Kavanagh Street, Southbank Jul `22`, `2026` `10:00`-`13:00` AEST

30 St Andrews Place, 3002 East Melbourne Jul `24`, `2026` `08:00`-`10:00` AEST

Multiple Sites Jul `28`, `2026` `12:00`-`15:00` AEST