All Systems Operational

Scheduled Maintenance

Multiple Suburbs Jul 2, 2026 00:00-01:00 AEST

Network Engineers will be performing routine maintenance to our network which will affect customer services at multiple suburbs.

Suburbs Affected:

3182 - St Kilda
3184 – Elwood
3185 - Ripponlea
3186 – Brighton

Service disruptions may be experienced during this window.
Posted on Jun 23, 2026 - 11:44 AEST

30 St Andrews Place, 3002 East Melbourne Jul 2, 2026 15:00-17:00 AEST

DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Posted on Jun 23, 2026 - 15:06 AEST
Jun 26, 2026
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jun 26, 13:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 11:00 AEST
Scheduled - As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.

These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.

While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.

Sites Affected:

340 Russell Street, 3000 Melbourne.
336 Russell Street, 3000 Melbourne.
68 La Trobe Street, 3000 Melbourne.

We appreciate your patience and understanding while these important network improvements are completed.
Jun 18, 17:47 AEST
Jun 25, 2026

No incidents reported.

Jun 24, 2026
31-53 Cremorne Street, 3121 Cremorne
Completed - The scheduled maintenance has been completed.
Jun 24, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 AEST
Scheduled - As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.

These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.

While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.

Site Affected:

31-53 Cremorne Street, 3121 Cremorne

We appreciate your patience and understanding while these important network improvements are completed.
Jun 16, 14:08 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jun 24, 19:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 AEST
Scheduled - As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.

These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.

While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.

Site Affected:

224 Queen Street, 3000 Melbourne
127-141 Abeckett Street, 3000 Melbourne
299 Queen Street, 3000 Melbourne
190 Queen Street, 3000 Melbourne
315 La Trobe Street, 3000 Melbourne

We appreciate your patience and understanding while these important network improvements are completed.
Jun 17, 10:27 AEST
Jun 23, 2026

No incidents reported.

Jun 22, 2026
668 Bourke Street , 3000 Melbourne
Resolved - Faulty devices have been replaced and the services are back online.
Jun 22, 18:45 AEST
Identified - Field Engineer attended the site and identified that the network devices located at Level 1 and Level 12 failed to recover following the building power outage. The engineers are currently preparing to replace both devices to restore services as soon as possible.
Jun 22, 15:27 AEST
Update - Field Engineer has been dispatched to the site for further investigation. More updates will be posted as they become available.
Jun 22, 13:56 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 22, 13:26 AEST
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jun 22, 13:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 11:00 AEST
Scheduled - As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.

These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.

While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.

Sites Affected:

560 Lonsdale Street, 3003 Melbourne.
22-24 Jane Bell Lane , 3003 Melbourne.

We appreciate your patience and understanding while these important network improvements are completed.
Jun 15, 19:11 AEST
Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026
480 St Kilda Road, 3004, Melbourne
Resolved - The field engineer identified that third-party contractor work had impacted a DGTek network device, causing the outage. The issue has now been rectified, and the affected device has been restored.

All services are back online and operating normally
Jun 19, 13:06 AEST
Update - Field engineer has been dispatched to the site and actively working on to resolve the issue. Further updates will be provided as they become available.
Jun 19, 11:52 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Jun 19, 09:49 AEST
Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026
Multiple Sites
Completed - The scheduled maintenance has been completed.
Jun 16, 12:42 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 11:00 AEST
Scheduled - As part of DGtek's ongoing investment in network infrastructure, capacity expansion and service improvements, rountine maintenance will be undertaken within your area.

These upgrades are designed to enhance network performance, increase capacity and strengthen the overall reliability of the service for customers connected to the network.

While every effort will be made to minimise disruptions, customers may experience intermittent connectivity interruptions during the maintenance window.

Sites Affected:

393 Spencer Street, 3003 West Melbourne.
105 Batman Street , 3003 West Melbourne.

We appreciate your patience and understanding while these important network improvements are completed.
Jun 10, 11:12 AEST
Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage