Pineapple Network Status

May 20, 2024

No incidents reported today.

May 19, 2024

Completed - The scheduled maintenance has been completed.
May 19, 17:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 AEST

Scheduled - Electricians will be performing routine maintenance to the electrical network at 390 St Kilda Road, Melbourne, which will impact customer services.

Service disruptions may be experienced during this window.
May 18, 15:29 AEST

119 Buckhurst Street, South Melbourne

Resolved - A power issue in the building resulted in a loss of power to network equipment. Power has been restored and services are now back online.
May 19, 12:27 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 19, 08:23 AEST

May 18, 2024

390 St Kilda Road, Melbourne

Resolved - This incident has been resolved.
May 18, 15:24 AEST

Identified - The building manager has advised that electrical maintenance is currently in progress which was resulted in a loss of power to network equipment.
May 18, 10:12 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 18, 10:11 AEST

Voice Services

Completed - The scheduled maintenance has been completed.
May 18, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 AEST

Scheduled - Our up-stream carrier will be performing routine maintenance to their network which will impact customer Voice services.

Voice Service disruptions may be experienced during this window.
May 13, 15:46 AEST

May 17, 2024

25 Rocklea Drive, Port Melbourne

Resolved - This incident has been resolved.
May 17, 12:09 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 16, 09:58 AEST

May 16, 2024

12-14 Dickens Street, St Kilda

Completed - The scheduled maintenance has been completed.
May 16, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 14:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
May 8, 14:31 AEST

May 15, 2024

296 St Kilda Road, St Kilda

Resolved - This incident has been resolved.
May 15, 11:24 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 15, 10:14 AEST

Multiple Sites

Completed - The scheduled maintenance has been completed.
May 15, 07:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Service disruptions may be experienced during this window.

Sites Affected:

623 Little Bourke Street, Melbourne
356 Collins St, Melbourne
533 Little Lonsdale Street, Melbourne
91 William Street, Melbourne
607 Bourke Street, Melbourne
451 Little Bourke Street, Melbourne
600 Bourke Street, Melbourne
470 Collins Street, Melbourne
454 Collins Street, Melbourne
480 Collins Street, Melbourne
452 Flinders Street, Melbourne
224 Queen Street, Melbourne
620 Collins Street, Melbourne
483 Swanston Street, Melbourne
25-27 Therry Street, Melbourne
181 A'Beckett Street, Melbourne
668 Bourke Street, Melbourne
568 Collins Street, Melbourne
560 Lonsdale Street, Melbourne
474 Flinders Street, Melbourne
462 Elizabeth Street, Melbourne
327 La Trobe Street, Melbourne
318 Queen Street, Melbourne
250 Elizabeth Street, Melbourne
157 A'Beckett Street, Melbourne
9-23 Mackenzie Street, Melbourne
555 Flinders Street, Melbourne
127-141 Abeckett Street, Melbourne
299 Queen Street, Melbourne
190 Queen Street, Melbourne
315 La Trobe Street, Melbourne
340 Russell Street, Melbourne
336 Russell Street, Melbourne
68 La Trobe Street, Melbourne
228 La Trobe Street, Melbourne
22-24 Jane Bell Lane, Melbourne
105 Batman Street, West Melbourne
58 Jeffcott Street, West Melbourne
33 Batman Street, West Melbourne
118 Dudley Street, West Melbourne
18 Waterview Walk, Docklands
757 Bourke Street, Docklands
198 Harbour Esplanade, Docklands
100 Harbour Esplanade, Docklands
60 Siddeley Street, Docklands
274 Ballarat Rd, Footscray
2 Ballarat Road, Footscray
2 Cobden Street, North Melbourne
800 Sydney Road, Brunswick
416 Gore Street, Fitzroy
150 Kerr Street, Fitzroy
452 Johnston Street, Abbotsford
590 Camberwell Road, Camberwell
770D Toorak Road, Glen Iris
770C Toorak Road, Glen Iris
770B Toorak Road, Glen Iris
770A Toorak Road, Glen Iris
May 8, 14:03 AEST

May 14, 2024

68 La Trobe Street, Melbourne

Completed - The scheduled maintenance has been completed.
May 14, 16:33 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 10:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
May 2, 13:35 AEST

May 13, 2024

539 St Kilda, Melbourne

Resolved - A power issue in the building caused a loss of power to two edge devices. Power was restored, and services returned to operation.
May 13, 10:06 AEST

Update - Network engineers are still attempting to contact the building manager to ascertain the status of network equipment in the building, however have been unsuccessful in reaching them so far.
May 11, 16:46 AEST

Update - Network engineers are still attempting to contact the building manager to ascertain the status of network equipment in the building, however have been unsuccessful in reaching them so far.
May 11, 12:44 AEST

Update - Network engineers are currently attempting to contact the building manager to ascertain the status of network equipment in the building.
May 11, 10:43 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 11, 09:48 AEST

May 12, 2024

390 St Kilda Road, Melbourne

Resolved - This incident has been resolved.
May 12, 15:56 AEST

Monitoring - Power has been restored to network devices in the building, and services are now back online. The Electrical Maintenance window extends to 3PM, so we will continue to monitor this incident as service loss may still occur during this time.
May 12, 10:16 AEST

Update - The Building Manager has advised that the electrical maintenance has been extended to 3PM today. Further updates to be provided at the end of the maintenance window.
May 12, 08:42 AEST

Update - DGtek engineers have again attempted to contact the Building Manager to ascertain the status of power to network devices, or schedule access. Currently they have been unable to reach the building manager, and will continue to attempt contact.
May 12, 08:32 AEST

Update - Network engineers are still attempting to contact the building manager to ascertain the status of network equipment in the building, however have been unsuccessful in reaching them so far.
May 11, 16:49 AEST

Update - Electrical maintenance window has passed, however power has still not been restored to network equipment. Network engineers are currently unable to contact the building manager.
May 11, 16:12 AEST

Identified - The Building Manager had advised that electrical works are currently in progress at site until 4PM which have caused a loss of power to network equipment. Further updates to be provided as they come to us.
May 11, 10:14 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 11, 09:47 AEST

May 11, 2024

May 10, 2024

16 Beach Street, Port Melbourne

Resolved - This incident has been resolved.
May 10, 17:00 AEST

Identified - Power to the building has been lost due to repair works at site causing a loss of service. ETR 5 Hours.
May 10, 10:44 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 10, 10:35 AEST

7 Riverside Quay, Southbank

Completed - The scheduled maintenance has been completed.
May 10, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 09:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:59 AEST

570 Lygon Street, Carlton North

Completed - The scheduled maintenance has been completed.
May 10, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 30, 13:24 AEST

May 9, 2024

7 Riverside Quay, Southbank

Completed - The scheduled maintenance has been completed.
May 9, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:58 AEST

May 8, 2024

480 Collins Street, Melbourne

Completed - The scheduled maintenance has been completed.
May 8, 19:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
May 1, 14:11 AEST

7 Riverside Quay, Southbank

Completed - The scheduled maintenance has been completed.
May 8, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 09:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:58 AEST

Multiple Sites

Completed - The scheduled maintenance has been completed.
May 8, 05:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 23:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

451 Little Bourke Street, Melbourne
13 Martin Street, St Kilda
424 St Kilda Road, St Kilda

Service disruptions may be experienced during this window.
Apr 30, 13:48 AEST

May 7, 2024

7 Riverside Quay, Southbank

Completed - The scheduled maintenance has been completed.
May 7, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:56 AEST

1 Albert Road, Melbourne

Completed - The scheduled maintenance has been completed.
May 7, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 30, 13:22 AEST

May 6, 2024

8 Kavanagh Street, Southbank

Resolved - This incident has been resolved.
May 6, 19:02 AEST

Identified - The Building Manager has informed DGtek that some testing is being performed in the building which will cause switches drop offline for several minutes over the course of the day.
May 6, 12:39 AEST

Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
May 6, 12:38 AEST

7 Riverside Quay, Southbank

Completed - The scheduled maintenance has been completed.
May 6, 16:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:00 AEST

Scheduled - DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.

Service disruptions may be experienced during this window.
Apr 29, 11:52 AEST