All Systems Operational
Scheduled Maintenance
269-283 City Road, 3006 Southbank Sep 30, 2026 10:00-15:00 AEST
DGtek Network Engineers will be performing routine maintenance to network infrastructure at the listed site which will impact customer connections.
Service disruptions may be experienced during this window.
Posted on Sep 24, 2026 - 15:24 AEST
Service disruptions may be experienced during this window.
Posted on Sep 24, 2026 - 15:24 AEST
Past Incidents
Sep 26, 2026
No incidents reported today.
Sep 25, 2026
Resolved -
Field Technician have identified that the issue was with the building circuit breaker supplying power to the network equipment. The issue has been resolved, and services are restored now.
Sep 25, 16:44 AEST
Sep 25, 16:44 AEST
Update -
Our technician has arrived on site and is currently investigating the cause of the outage. Further updates will be provided as more information becomes available.
Sep 25, 16:14 AEST
Sep 25, 16:14 AEST
Update -
A technician has been dispatched and is currently en route to the site to conduct further investigation into the outage.
Sep 25, 15:06 AEST
Sep 25, 15:06 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 25, 14:47 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 25, 14:47 AEST
Sep 24, 2026
No incidents reported.
Sep 23, 2026
No incidents reported.
Sep 22, 2026
No incidents reported.
Sep 21, 2026
No incidents reported.
Sep 20, 2026
No incidents reported.
Sep 19, 2026
No incidents reported.
Sep 18, 2026
No incidents reported.
Sep 17, 2026
Resolved -
This incident has been resolved.
Sep 17, 17:35 AEST
Sep 17, 17:35 AEST
Monitoring -
Power to the network device has been recovered and services been restored now. Engineers will keep monitoring the status
Sep 17, 14:53 AEST
Sep 17, 14:53 AEST
Identified -
Building manager informed maintenance is currently in progress with an electrician. We will provide updates as necessary.
Sep 17, 14:49 AEST
Sep 17, 14:49 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 17, 14:35 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 17, 14:35 AEST
Sep 16, 2026
Resolved -
The monitoring period is complete with all services operating normally. This incident is now fully resolved.
Sep 16, 15:27 AEST
Sep 16, 15:27 AEST
Monitoring -
Issue has been fixed now. All services have now been restored. Engineers are continuing to monitor the network to ensure the services remain stable.
Sep 16, 10:09 AEST
Sep 16, 10:09 AEST
Identified -
The issue has been identified as a fiber fault. Field engineer is actively working on a fix.
Sep 16, 10:04 AEST
Sep 16, 10:04 AEST
Update -
A field engineer has been dispatched to the site for further investigation. Further updates will be provided as it comes.
Sep 16, 09:36 AEST
Sep 16, 09:36 AEST
Investigating -
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 16, 09:21 AEST
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Sep 16, 09:21 AEST
Sep 15, 2026
No incidents reported.
Sep 14, 2026
No incidents reported.
Sep 13, 2026
No incidents reported.
Sep 12, 2026
No incidents reported.