All Systems Operational

Scheduled Maintenance

Multiple Sites Apr 22, 2026 09:00-18:00 AEST

DGtek Network Engineers will be performing routine maintenance to their network which will affect customer services at multiple sites.

Sites Affected:

60 Lorrimar St
70 Lorrimar St
64 - 68 River Esplanade

Service disruptions may be experienced during this window.
Posted on Apr 13, 2026 - 13:23 AEST
Apr 16, 2026

No incidents reported today.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
2 Ballarat Road, Footscray
Resolved - This incident has been resolved
Apr 14, 10:38 AEST
Monitoring - The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online
Apr 14, 10:01 AEST
Update - The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available
Apr 14, 09:36 AEST
Update - Field Technician has been dispatched to the site for further investigation.
Apr 14, 08:53 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Apr 14, 02:37 AEST
Apr 13, 2026
Lawson Street, Southport Central, 4215, QLD
Resolved - This incident has been resolved.
Apr 13, 10:02 AEST
Monitoring - Field technician has been dispatched to the site and fixed the power issue to the main distribution switch. All services have been recovered.
Apr 13, 08:57 AEST
Update - Power has been restored to the distribution board at Level 8, 5 Lawson Street after it was inadvertently switched off during third-party building works earlier yesterday.

While many services have automatically recovered, some switches remain offline. Due to the building being inaccessible today (Sunday) without the Building Manager present we have scheduled an on-site technician visit for tomorrow(Monday) to perform manual reboots and hardware health checks. A spare switch has been prepared for immediate replacement if any hardware failure is detected.

We will provide a final update once the on-site technician confirms all services are fully restored.
Apr 12, 12:10 AEST
Identified - We have seen partial recovery of services; however, network devices at 9 Lawson Street, Southport remain offline.

NOC (Network Operations Center) has established contact with the Building Manager to investigate a suspected power issue at this specific location. We are working to verify the power status and restore the remaining services as quickly as possible.
Apr 11, 11:08 AEST
Investigating - Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Apr 11, 09:06 AEST
Apr 12, 2026
Apr 11, 2026
Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage